- Enterprise group had 3 SVP shakeups in 2 years all with very different visions that creating a radical amount of change for a business with a small Enterprise market share
- Company is being managed in a way for short term gains at the expense of long-term customer relationships.
- With pending acquisition by Verizon, it makes future very unpredictable as an employee
- Constant hiring and firing and operational layoffs created a negative environment. Many reps described it as toxic
- Lots of functions were mostly or fully outsourced which created constant change. Outsourced groups were rarely helpful and a lot of the burden moved to sales reps to manage and help customers with their issues which ate up a lot of time. Increasingly it was best to ignore customers and just sell net new transactional customers
- company fired a lot of their enterprise SE's so there was a lack of sales engineering availability as they were mostly operational and reactive.
- For a voice organization, they lacked the resources to properly migrate customers from legacy to SIP and provide a good customer experience. A lot of documentation and process fell to sales reps without proper training and access to systems to understand how services were setup and configured.
- win rates were very low selling frontier dedicated fiber. customers had to do their own conduits from right of ways which put us at a competitive disadvantage. Some areas and customers Frontier had a very negative reputation which made us a provider of last resort
- Enteprises marketing and email campaigns were so SMB it was embarrassing. They lacked a true enterprise marketing group.
- large swings in sales rules of engagement made things very unpredictable and caused conflict with customers getting constantly peppered with mass email campaigns and phone calls. Customers would always say their rep always changed once or twice a year and that was the biggest detractor of doing business with Frontier as they would have to go through the same thing over and over.
- Pure SMB shop in Enterprise until acquisition is complete.
Overall, I walked into a lot of change and did not have a good experience. I would expect more of the same until the Verizon acquisition closes, continually reducing head count, outsourcing functions and making very short-term decisions to hit revenue and profitability goals they have for their senior executives to get their huge payouts. I would not leave a company with a good culture.
