Frontier reviews

3.5

57% would recommend to a friend

(832 total reviews)
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Nick Jeffery

71% approve of CEO

54% positive business outlook

Reviews by job title

832 reviews

Reviews about "Compensation"

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4.0
Mar 26, 2020
Recommend
CEO approval
Business Outlook

Pros

People, atmosphere, culture, stress level, knowledge

Cons

Hours, rate of pay, grief process, seniority, turn down

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Frontier Response
6y
Thank you for your comments and your dedication to Frontier during your employment. If you have any suggestions on how we can improve your experience at Frontier please send them to Frontiercareerfeedback@ftr.com
4.0
Feb 17, 2020

Never bored

Recommend
CEO approval
Business Outlook

Pros

Great compensation, evolving and determined leadership, strong team environment, work from home flexibility, able to wear many hats. CEO change is exciting and looks like a very positive trajectory overall.

Cons

HR policies are not clear or not communicated well, change regularly, hiring is often done via "good old boys" approach, extremely difficult for VPs to get approval to hire resources needed to fulfill expectations.

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Frontier Response
6y
Thank you for taking the time to review and share. We are always trying to find ways to improve our organization. We’d like to hear more about your experience or answer any policy questions you may have. Please contact our team at FrontierCareerFeedback@ftr.com. Thank you.
3.0
Feb 8, 2020
Recommend
CEO approval
Business Outlook

Pros

The pay is the highest I found in the market and benefits are pretty good. Techs and Local managers easy to work with

Cons

Management above the area level accuse techs of being the reason for this bankruptcy and implement rules that affect the frontline customer service experience. Paying customers have had to wait 3 weeks for a service call for an outage, while new customers can receive same day installs. Big business customers are treated the same as residential internet only customer.

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Frontier Response
6y
Thank you for your feedback and candor. Our Technicians are the heart of Frontier and we are very proud of the work they do. If you have any other feedback to share please send it to FrontierCareerFeedback@ftr.com
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