Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"The pay is good and I love working with the public" ((in 266 reviews)); "Good Benefits and vacation accrual" ((in 265 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 160 reviews)); "company offers a good salary" ((in 42 reviews)); "Work from home and flexible" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

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Frontier

Frontier reviews

3.5

57% would recommend to a friend

(831 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

831 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Mar 26, 2018

Team oriented atmosphere. We are like a small family we install and troubleshoot OSP for residential and commercial clie

Sales and service technician

Recommend

CEO approval

Business Outlook

Pros

Aggressive wage increases ,good benefits ,company match. Well trained internal departments for remoter troubleshooting. Good instruction on install and repair . Good instructions on ppe and climbing techniques. Quarterly info tours to address local concerns regarding plant condition and metrics.

Cons

Management spends gross amount of time nit picking a flawed performance metric system. Sometimes around the holidays the company does a head count and a force adjustment so you have a month of worry about if you'll have a job or have your job in another city. New hires start on the bottom of the seniority list and sometimes get forced out of town and must work weekends.

1.0

Mar 23, 2018

Director

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good salary and benefits for most.

Cons

Mismanaged at the highest level of the company on down.

2.0

Mar 14, 2018

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

As far as call-centers go, this was a good one. They have game rooms, they pay pretty well, and they have a good bonus structure.

Cons

It’s a call-center and for me, personally, that was really draining. They are constantly restructuring which leads to chaos and lack of communication. You get lots of PTO, but it’s really difficult to actually use it on the days you want to. And after you initially get hired it’s extremely difficult to get a schedule change. Schedule change, PTO scheduling, and promotions all seem to be based solely on who in management you are friends with or like a random lottery.

Viewing 451 - 453 of 831 Reviews

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Jobs at Frontier