Frontier reviews

Senior Management having no clue what their employees do on a daily basis. Decisions that they make concerning my job are detrimental to my productivity. Constantly changing programs and procedures based on info which apparently come from staff that do not use the programs, updates do not benefit those in the field. Hard to find someone in other departments that understand what is needed to correct an issue, spend more time on the phone finding someone to help you than what it actually took to fix the customers problem, or system issue.

The company as a whole needs a reboot. They let go of all the people that actually know what they are doing to hire vendors to come in and do the work, just to help save some money. Which is a good idea, if they were to properly train the vendors, and not just throw them out there. The company needs to invest into better systems to stay current. Using outdated systems which keeps having issues, and can be very stressful. Employees don’t know how to talk to other employees with respect, so you have onlin reps that feels as if they can talk down to you so they can get their commission in a timely manner. Technicians that holler at you, because they keep getting the run around from other departments, and no assistance when needed, because it’s not apart of their job function, but yet you have other reps in that same department that will assist you because they believe in putting the customer first. Others don’t care!