Frontier reviews

3.4

57% would recommend to a friend

(832 total reviews)
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Nick Jeffery

71% approve of CEO

54% positive business outlook

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832 reviews

Reviews about "Compensation"

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2.0
Aug 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Some co-workers and management shared the misery and actually tried to make it bearable. Not bad pay, but not nearly enough to handle the b.s. all day, every day.

Cons

Angry and rude customers, crap quality product that Frontier does not want to invest money into repairing. Scope of technical support too broad. Too many systems to use. Training is lacking. Any career advancement is given to favorites and they promote who they like instead who in qualified. Lots of empty promises. Attendance policy is horrible, especially for someone who needs accommodation for medical issues.

1.0
Aug 8, 2017

Where do I begin...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people at the Director level and below, PTO policy is decent, benefits aligned with industry

Cons

Lots of problems at Frontier and the stock price along with what you read in the papers on their long term viability is accurate. FTR's issues are driven by those in the C-suite. Dan is a horrific CEO who has made multiple blunders in his approach and decision making. The Board is useless, they were not aware we did not have an ecommerce site until this year. FTR was about 20 years behind in creating an option for customers to purchase products online. The approach the C suite takes filters down as decisions even with mid level management do not make much sense, but that is driven by the senior leaders. FTR's issue is they have no products. For a telecom, they have no streaming service, no media or content, no cellular and they are depending on voice, broad band and TV services to sustain their business model. Voice is dead and TV is slowly dying. Just having broadband is not a sustainable model. FTR would have been better off spending $10B on cellular spectrum rather than the Verizon FiOS markets just to keep the other major players from gaining access to the spectrum. FTR will eventually either be purchased, go private or go bankrupt, with bankruptcy likely to occur before the other two options. It is evident internally that they are spinning their wheels to try and turn it, but they frankly do not have the intelligence at the C-suite to help them make good decisions. Lot of emotion and reactive approaches which never work long term.

1.0
Aug 4, 2017
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are good, but only because of the pre-existing CBA between the Union and Verizon. Once the CBA expires in 2019, we're all concerned that our jobs will no longer exist.

Cons

Super stressful job. Annual corporate goals were announced in June (halfway through the year) and change on a whim. This reflects our bonus and they seem to be manipulating the metrics to give us the lowest payout possible. Company has outdated software programs that break frequently and cause more problems than they resolve. No money left after the acquisition to invest in infrastructure. Rather than investing in the company and providing training to employees, they hire contractor centers to handle a lot of calls, who have little to no training with the systems or how the product works. Most of the issues we troubleshoot are a result of "employees" screwing things up because they don't know what they're doing.

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