Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 272 reviews)); "Good benefits for employees and family" ((in 255 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 157 reviews)); "company offers a good salary" ((in 48 reviews)); "Great boss, flexible hours, work from home" ((in 34 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 153 reviews)); "Bad upper management." ((in 94 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 58 reviews)); "No training for managers." ((in 50 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 41 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(2,503 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

1.0

May 20, 2019

Terrible Company

Escalation

Recommend

CEO approval

Business Outlook

Pros

Immediate Coworkers are mostly good and enjoyable company

Cons

Management has no clue. Most of the people above manager level (i.e. director and up) are a bunch of yes men passing off work that was past off to them from up on high. CEO has, in 4 years, destroyed an otherwise profitable company and somehow not been ousted. Currently targeting non-union centers for easy closures and layoffs

3.0

Apr 17, 2019

Base pay should be higher for all you're asked to do

Retention representative

Recommend

CEO approval

Business Outlook

Pros

Commission, peers, employee discount, diverse work environment and training are all very good.

Cons

Base pay/salary should be higher at the entry level. $12.50/hr to take 25+ calls per day from irate customers dealing with promos falling off (this should be a call for promotions department), billing screwups (this should be call for billing dept), techs contradicting reps when they visit a customer's house, etc on top of the normal customer service/retention duties. You're expedited to be play the calls where they land and help every single customer even when it's not in your job description. You're basically doing someone else's job and yours for $12.50/hr to start. It should be higher.

2.0

Apr 14, 2019

Intuit Quickbooks Technical Support

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Great training, health insurance, PTO and overtime

Cons

Management favors their friends. If you aren't in the in crowd you won't move up. Taking time off to attend to family emergencies is very difficult.

Viewing 538 - 540 of 2,503 Reviews

Top companies for "Compensation and Benefits" near you

Cox Communications

4.1★Compensation & Benefits

Cellular Sales

3.6★Compensation & Benefits

UScellular

4.3★Compensation & Benefits

Claro

4.0★Compensation & Benefits

Jobs at Frontier

Senior Sales Enablement Advisor

Sales Support Senior Manager

Business Development Manager

Business Development Manager

CHANNEL SALES MANAGER

New Haven, CT

View job

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Terrible Company

Base pay should be higher for all you're asked to do

Intuit Quickbooks Technical Support

Top companies for "Compensation and Benefits" near you

Jobs at Frontier