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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      57% would recommend to a friend

      (2,503 total reviews)
      avatar

      Nick Jeffery

      71% approve of CEO

      54% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Mar 29, 2018

      Sales and service tech II. Spend my time doing installation, maintenance, and repair of Frontier Phone and Internet.

      Sales and service technician ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is OK and benefits are good, but can still be much better. Some freedom in getting jobs done without a supervisor breathing down your neck constantly.

      Cons

      Pay and benefits still need some improvement. (No pension anymore for new hires since 2010 I believe). Job can be a bit depressing and draining. Union does nothing really. Company not doing so well which does not help. In over their head. Does little to no training and throws you to the wolves. Poor management and executive choices have caused the downfall of the company as well as antiquated plant, equipment,and systems. Does not spend money on improving markets, just keeps buying other markets. Sells customers products they can't get, almost like a bait and switch game. Blames and expects the employees to make up for the company's poor decisions. Also, no room for growth.

      1.0
      Mar 18, 2018

      Customer service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is decient made some friends insurance isn’t terribly expensive they do pay you for training and make you do a drug screen for employment

      Cons

      Management doesn’t care about you at all. Not understanding. Crappy schedules. Unrealistic sales goals. Lay offs. Changes teams and moves employees to other supervisors that are already used to their team so they hate you.

      2.0
      Mar 14, 2018

      Customer Service Representative

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      As far as call-centers go, this was a good one. They have game rooms, they pay pretty well, and they have a good bonus structure.

      Cons

      It’s a call-center and for me, personally, that was really draining. They are constantly restructuring which leads to chaos and lack of communication. You get lots of PTO, but it’s really difficult to actually use it on the days you want to. And after you initially get hired it’s extremely difficult to get a schedule change. Schedule change, PTO scheduling, and promotions all seem to be based solely on who in management you are friends with or like a random lottery.

      Viewing 568 - 570 of 2,503 Reviews
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      Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.