Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 270 reviews)); "Good Benefits and vacation accrual" ((in 262 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 157 reviews)); "company offers a good salary" ((in 45 reviews)); "Work from home, flexible schedule" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 152 reviews)); "Bad Upper Management." ((in 95 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 61 reviews)); "No training at all." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 42 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(2,503 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,503 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

2.0

Aug 8, 2017

This job killed me inside.

Ihd technician

Recommend

CEO approval

Business Outlook

Pros

Some co-workers and management shared the misery and actually tried to make it bearable. Not bad pay, but not nearly enough to handle the b.s. all day, every day.

Cons

Angry and rude customers, crap quality product that Frontier does not want to invest money into repairing. Scope of technical support too broad. Too many systems to use. Training is lacking. Any career advancement is given to favorites and they promote who they like instead who in qualified. Lots of empty promises. Attendance policy is horrible, especially for someone who needs accommodation for medical issues.

3.0

Aug 7, 2017

Need more bodies.

"técnico de prevención, calidad y medio ambiente"

Recommend

CEO approval

Business Outlook

Pros

Pay, Benefits until current contract. Some management and other peers are awesome to work with. We're all in the same boat.

Cons

No training, NEED MORE BODIES, Outsourcing support personnel from US. High turnaround for some tech support that CANNOT be high turnaround.

1.0

Aug 4, 2017

Dreadful company with grim outlook

Internet help desk

Recommend

CEO approval

Business Outlook

Pros

The pay and benefits are good, but only because of the pre-existing CBA between the Union and Verizon. Once the CBA expires in 2019, we're all concerned that our jobs will no longer exist.

Cons

Super stressful job. Annual corporate goals were announced in June (halfway through the year) and change on a whim. This reflects our bonus and they seem to be manipulating the metrics to give us the lowest payout possible. Company has outdated software programs that break frequently and cause more problems than they resolve. No money left after the acquisition to invest in infrastructure. Rather than investing in the company and providing training to employees, they hire contractor centers to handle a lot of calls, who have little to no training with the systems or how the product works. Most of the issues we troubleshoot are a result of "employees" screwing things up because they don't know what they're doing.

Viewing 586 - 588 of 2,503 Reviews

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Jobs at Frontier

Sales Support Senior Manager

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

This job killed me inside.

Need more bodies.

Dreadful company with grim outlook

Top companies for "Compensation and Benefits" near you

Jobs at Frontier