Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good pay and every Tuesday all of management disappear for 3" ((in 279 reviews)); "Good benefits for employees and family" ((in 240 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 158 reviews)); "company offers a good salary" ((in 37 reviews)); "Great boss, flexible hours, work from home" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 152 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 59 reviews)); "No training on technology or on the systems." ((in 54 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 43 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(2,503 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,503 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

2.0

Apr 24, 2017

Frontier Communications Review

Online sales and service representative

Recommend

CEO approval

Business Outlook

Pros

Compensation plans for online sales and service agents like myself were good. The benefits were also adequate for what one would expect of a Fortune 500 company.

Cons

Complete lack of consistency with regards to recruitment and promotion. Mandatory Overtime Systems Issues - constant, across the board, un-resolved, inefficient troubleshooting procedures. Initial Training- Inadequate for job responsibilities No separation of vacation/sick time and penalized regardless when call outs are unscheduled regardless of whether there is PTO available. Lack of follow-thru with management at ALL levels of the company and in every division. Senior management fails to properly forecast the affects of changes and then blames negative outcomes on lower level employees.

1.0

Apr 17, 2017

Stay away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Few. And only for Union employees

Cons

Too many to list... do NOT take a management position.

2.0

Apr 15, 2017

Abandoned

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I enjoyed my job. I did the job well and got to see a glimpse into the high level management methods.

Cons

Upper management doesn't care about much except profit. If you are a person that came up through Verizon or some other company, you need to be careful if you are making too much money or have too many vacation days. When it comes time to cut heads, the neck with the most money gets to the chopping block first. You ARE expendable.

Viewing 607 - 609 of 2,503 Reviews

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Frontier

Frontier reviews

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Frontier Communications Review

Stay away

Abandoned

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