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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      57% would recommend to a friend

      (2,503 total reviews)
      avatar

      Nick Jeffery

      71% approve of CEO

      54% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      3.0
      Mar 30, 2017

      Dekstop Support Tier II

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company when I started here, completely derailed at this point.

      Cons

      Poor management Poor training Poor team work

      2.0
      Mar 29, 2017

      Moving in the wrong direction.

      Commercial sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent coworkers, flexible hours, helpful technicians dedicated to their local market, decent benefits (albeit scaled back), Salesforce CRM used (albeit a bit clunky)

      Cons

      Major account management restructuring focused on territory alignment, resegmenting and putting a fence around an AE's selling space severely limits performers and rewards laziness, increased quotas while new comp plan not as lucrative (requirement of having to hand over larger deals), incredibly poor senior level management and politicized sales leadership.

      1.0
      Mar 28, 2017

      Blame game.

      Payroll
      Recommend
      CEO approval
      Business Outlook

      Pros

      Union employees are protected for the most part from (mis)Management.

      Cons

      Frontier has a earned reputation of playing the blame game. If and when anything goes wrong the first course of business is to lay blame, cover it up or fire someone, don't fix the problem. Upper management rules by fear alone and not respect. Anyone is a position of leadership is waiting for the hammer to fall. Second rate service and second rate product. Not anywhere near speeds advertised for internet and all issues are band-aided not healed.

      Viewing 613 - 615 of 2,503 Reviews
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      Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.