Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"The pay is good and I love working with the public" ((in 266 reviews)); "Good Benefits and vacation accrual" ((in 265 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 160 reviews)); "company offers a good salary" ((in 42 reviews)); "Work from home and flexible" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.5

57% would recommend to a friend

(832 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Feb 11, 2016

Frontier Communications

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Average salary and benefits. Company is happy with mediocre job performance.

Cons

If you are the type of person who wishes to excel, continues to learn beyond what is required, strives to go above and beyond and expects to be respected and acknowledged by management.... Frontier employment may not be for you.

4.0

Feb 9, 2016

TSR

Tsr

Recommend

CEO approval

Business Outlook

Pros

High Salary,nice environment and very accessible

Cons

Graveyard shift, cancel sign in bonus

4.0

Feb 7, 2016

Great Place to Work, Deep Domain, Simple Tech Stack

It developer

Recommend

CEO approval

Business Outlook

Pros

The best parts about working at Frontier in Everett, WA office is the team and culture. You are made to feel apart of something larger and there is generally a loyalty felt to the team. Not a whole lot of office politics as our local leadership shelters us from some of the more frustrating upstream politics. Developers are given the tools they need to succeed and the local development teams are focused on continuous improvement of process and product. Pay is much better than in previous years as the company has realized the need to compete with more established tech companies locally for talent. Always opportunities to learn as the telecom domain is deep. However, while the some of the legacy systems can be challenging, the modern tech stack is simple and easy to learn.

Cons

Frontier is 120 years old and has some antiquated IT process that makes what should relatively basic tasks more difficult but that is getting better. Some of our legacy systems are fraught with some technical debt which makes working in them a challenge. The Verizon and AT&T acquisitions are tiresome due to the long hours required to complete the development work to make them a success. It easy to get burnt out if you allow it. The overall SDLC process is a bit clunky and not agile however, the local teams in Everett strive to work in an agile fashion. That contradictions presents some real difficulties in trying to marry the two ways of working. IT Senior Leadership experience is heavily tilted to the network engineering side so application development gets less of a place at the table when strategy is discussed and decided.

Viewing 625 - 627 of 832 Reviews

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Jobs at Frontier

Service Representative - SMB Retention

Sales Support Senior Manager

Senior Solutions Engineer

Frontier

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Frontier Communications

TSR

Great Place to Work, Deep Domain, Simple Tech Stack

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