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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      57% would recommend to a friend

      (2,503 total reviews)
      avatar

      Nick Jeffery

      71% approve of CEO

      54% positive business outlook

      Ratings by demographic groups

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      3K reviews
      2.0
      Feb 2, 2017

      NOC Specialist

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with very knowledgeable people that understand the network elements.

      Cons

      Lack of direction. Management does not appear to have specific goals or action plan for success.

      3.0
      Jan 19, 2017

      Customer Service Representative

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      As far as a call center job goes, this job has been educational and useful because of the practical knowledge I gained. Frontier Communications tries really hard to keep the atmosphere upbeat and engaging. It is a good job as an in-between of sorts.

      Cons

      The focus on statistics and numbers for commission can be a let-down especially when you're trying your best. You are dependent on customers hypothetical recommendation of the company (Capital One credit cards) to their friends and family for commission.

      3.0
      Jan 16, 2017

      My Prespective

      Regional sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked from an office in New York State. The general work environment was decent, with local management, and senior management being generally approving, and helpful in helping one succeed. The pay was fair, and the benefits good..

      Cons

      Most managers had far too many people reporting to them. One local manager had about 80. The management style is a bit old-school. Strong focus on bringing in new revenue (of course), but the quality of products and service are severely lacking, which causes customer frustration and customer churn, which makes actual revenue growth challenging. Lastly, the company has a serious debt issue, which could be problemeti and suggest continued cost-cutting measures, i.e, workforce reduction.

      Viewing 628 - 630 of 2,503 Reviews
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      ReviewsFrontier reviews

      Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.