You will never excel, or make more money. The basic positions are run by the union, so no matter how hard you work, or how much you expand your skills and inside knowledge, you will never make more than the union allows everyone else to make. They don't value hiring from within, instead they use a psychological test created in-house to determine if you would be an asset to the company management. In this company, middle management is best suited to "yes" men, and upper management is detached from employees.
There is no fostering an environment of growth and success for employees.
The job is very hard, with many obsolete CRM programs that overlap each other, so you will spend a lot of time on redundant information entry that isn't helpful because you don't have all the information you need in one system. The training itself takes 3 months at least, and out of a new hire class of 30, less than 10 will make it past the first year by self attrition. In addition to the job itself being difficult to learn and the programs cumbersome, a staple requirement is to take any abuse the customer has to offer. This includes every slur, 4 letter word, sexual harassment and even threats of violence. Hanging up on a customer for any reason is grounds for immediate termination, and even a poor response on your part could result in the same; the company will not defend you. The atmosphere at this company is to only do the work that is specific to your job description. You will be admonished if you do work that isn't yours to do. However, management will still ask you, without directly asking you, to do it. If you do, you become the go-to person on your team. You may think this will lead to eventual promotion, but it will not, because the managers rely on these particular employees to make the day to day tasks happen. Your goal here is to work to acquire seniority which will get you a more comfortable job that pays the same but requires less actual work on your part. You will be asked to train employees and complete tasks for management that can't navigate the overly complex systems they've created. The company has been going downhill for some time, finally filing bankruptcy. They cut all bonuses for the sales team for the last several years, and there is no indication they will return. They are too internally broken to even see the way out.
