Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 268 reviews)); "Good benefits for employees and family" ((in 260 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 159 reviews)); "company offers a good salary" ((in 46 reviews)); "work life balance is good" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 153 reviews)); "Bad Upper Management." ((in 90 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 58 reviews)); "No training on technology or on the systems." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(2,503 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

4.0

Aug 6, 2021

Working For Frontier

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

Great Benefits package for employees to utilize, and also a strong union for the employees.

Cons

Schedules can sometimes be inconsistent. Constant changes to procedures that make it hard to be consistent.

Frontier Response

4y

We’re so happy to hear you enjoyed the benefits. At Frontier, we like to make sure our employees feel appreciated in all they do. Thank you for sharing!

3.0

Aug 5, 2021

Mixed Opportunities available; not Union friendly.

Line worker

Recommend

CEO approval

Business Outlook

Pros

Still pays better than most non-union jobs for the moment. Some flexibility to complete the job allows an employee to demonstrate skills. Teamwork environment.

Cons

Executives and top level managers gave themselves about 63 million in retention bonuses while going thru bankruptcy. This while the hourly employees have had pay frozen, pay more for medical, had bonuses significantly reduced and they want to take more. Also, more responsibilities have been added to the existing employees that haven't retired, left, or transfered.

Frontier Response

4y

Thank you for your feedback. I can assure you that we care a great deal about our employees from the top down. Please know you can reach out to FrontierCareersFeedback@ftr.com to share more about your experience.

1.0

Aug 5, 2021

Run

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Only one: The new CEO, Nick Jeffery, started Q1 2021 and is a complete "breath of fresh air". He seems to have the capability of dragging this company into the future and turning the culture around.

Cons

Completely dysfunctional executive leadership team, no collaboration between business units - boarding on "hostile", no strategic vision with constantly shifting priorities, no commitment to bring the company up to current business and technology tools and processes.

Frontier Response

4y

Thank you for taking the time to share. We assure you that staying current, both for our employees and our customers, is a top priority for us. We note and appreciate your feedback as it helps us work towards a better future. If you’d like to share more about your experience, please contact FrontierCareersFeedback@ftr.com

Viewing 724 - 726 of 2,503 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Working For Frontier

Mixed Opportunities available; not Union friendly.

Run

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Jobs at Frontier