Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 269 reviews)); "Good benefits for employees and family" ((in 268 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 156 reviews)); "company offers a good salary" ((in 42 reviews)); "Since Covid, the job type has been work from home and it has been flexible." ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 156 reviews)); "Bad upper management." ((in 95 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 59 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Jul 11, 2024

Deaf to employees

Noc engineer ii

Recommend

CEO approval

Business Outlook

Pros

They don't abuse employees. They encourage using whatever resources and interacting with whatever teams to fix goals. They allow you to cross train if interested. They don't focus on failures normally.

Cons

Below average pay(mines hire because I was a transfer) Mediocre to low benefits - high health care, low 401K match. Repeated low moral on employee reviews. No training, minimal process often years old and outdated. Alot of broken process and automation systems issues and interteam communication, that do not get addressed. No response from leadership. They don't recognize achievements. But the largest issue is Employer is tone deaf to employees. People are disengaged because no one ever hears and addresses concerns even when they are "listed" as organizational goals. The largest motivator for people is being part of the companies success. That feeling when you can make a difference. Its hard to get that feeling when you cant even get acknowledgement of your concerns from the management chain all the way up to director/VP level.

Frontier Response

1y

Thank you for your review. We are always working to ensure the lines of communication between teams are open and our employees are heard. We encourage you to contact us at FrontierCareersFeedback@ftr.com to share more about your experience.

2.0

Aug 20, 2021

NOC Analyst II

Noc analyst ii

Recommend

CEO approval

Business Outlook

Pros

Worked with a mix of experienced and new people, overall the peers you work with are team oriented and the overall experience was positive, you also have the opportunity to work on a number of devices that are widely used in other companies which can help open doors.

Cons

Management was sub-par, lacked basic management skills, very authoritarian and generally mistreated their working staff. People would be favored for promotion that were unqualified and people who were well skilled and deserving were often overlooked due to not being a management favorite.

Frontier Response

4y

Thank you for sharing your experience. I’m sorry to hear you felt unsupported by your management team. One of our top priorities is ensuring an environment where employees feel heard and valued. Please contact FrontierCareersFeedback@ftr.com to provide more feedback on how we can improve for the future. Thank you.

1.0

May 7, 2020

Justice is Served

Sales executive

Recommend

CEO approval

Business Outlook

Pros

None - The downward spiral with the deviant management and succubus mentally deranged bully coworkers has earned its just reward

Cons

All very sad, all Cons.

Frontier Response

6y

Thank you for letting us know about your experience. We can assure you, this does not align with our values. We’d like to hear more about your experience so we can be sure to address any issues. Please contact us at FrontierCareersFeedback@ftr.com

Viewing 121 - 123 of 2,502 Reviews

Top companies for "Compensation and Benefits" near you

Cox Communications

4.1★Compensation & Benefits

Cellular Sales

3.6★Compensation & Benefits

Claro

4.0★Compensation & Benefits

Zayo

3.6★Compensation & Benefits

Jobs at Frontier

Frontier

Frontier reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Deaf to employees

NOC Analyst II

Justice is Served

Top companies for "Compensation and Benefits" near you

Jobs at Frontier

Frontier reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Frontier reviews FAQs

Jobs at Frontier