Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)
avatar

Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Dec 8, 2016

Lies and paycuts

Recommend
CEO approval
Business Outlook

Pros

It used to be a great place to work that took care of its employees and did the right thing. It was years of hard work that made Deland a success.

Cons

Frontier has cut supervisor pay but over 10,000 a year. It promised raises bc of the labor law changes and then took them back. Then after that they removed 80% of incentive money which means over ten thousand less a year. They also recently cut our 401k benefits.

2.0
Nov 6, 2016
Recommend
CEO approval
Business Outlook

Pros

100% US based workforce, Not anti-Union, has licensed FIOS and U-Verse technology and they have a workforce that knows what they are doing (if they have been with the company longer than 5 years).

Cons

Oh, God.... So many. Broke as Whimpy from the Popeye cartoons (If I can borrow money for a hamburger today, I'll gladly repay you on Tuesday....) To many Chiefs analyzing tons of data to optimise the Indians - but there is not enough Indians and the Chiefs (General Managers and above) worry about BS metrics instead of maintaining the plant or hiring bodies to meet commitments Sales goals in areas where competitors outclass our best services 100Mb-to-3Mb. No communications with customers when there is an issue (personal experience with this one). Technical (Local) Managers lost all their support staff and have to rely on Technicians to do work Admin Assistants used to do. Bad Managers stay in position if they make quotas, Great Managers go to work for the cable company. Constant changes in organizational hierarchy to cut bodies in newly acquired areas (CT, FL, TX, CA AT&T and VZ staff). They move lots of highly paid ($25 and hour), experienced (20+ years) technical positions from where they had been under acquired areas (Sun Prairie, Coeur d'Alene, Everett, Oxnard, Wentzville) to areas where they can new hire and pay the bare minimum (Kingman, Myrtle Beach, Deland, Provo) and raise the commission rates instead. (So they sell higher internet speeds instead of fixing the network congestion or old equipment issues). Bypassing entire green-field (new construction) areas or projects because building in them do not meet 'payback criteria', but they have no problem plowing in FIOS when an executive moves into the neighborhood. Complaints about 20% market penetration, then chooses not to upgrade/expand service without CAF2 (federal) money to pay for it. Failure to use U-Verse technology to fill in areas of numerous MDU (apartments) because it's expensive, but doesn't upgrade the old copper facilities so all customers in same MDUs are stuck with 3Mb service.

3.0
Aug 23, 2016

Frontier had a good working enviorment.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Frontier has a wide variety of element types, providing an opportunity for an engineer to gain experience working with and observing the interaction between different vendor's equipment as data is carried from one type to the next.

Cons

With recent changes in upper management, the working environment has become seriously degraded.

Viewing 142 - 144 of 2,502 Reviews

Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.