Is Frontier a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Frontier have rated their employer with 3.2 out of 5 stars in 74 Glassdoor reviews. This is a lower than average score with the overall rating of Frontier employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Frontier now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Frontier .

Does Frontier pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Frontier with 3.9 out of 5 stars based on 74 anonymously submitted employee reviews. This is 8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Frontier.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"The pay is good and I love working with the public" ((in 266 reviews)); "Good Benefits and vacation accrual" ((in 265 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 160 reviews)); "company offers a good salary" ((in 42 reviews)); "Work from home and flexible" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

Frontier Customer Service (CSR) reviews

3.2

36% would recommend to a friend

(74 total reviews)

Nick Jeffery

19% approve of CEO

17% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Compensation and benefits

2.9

Culture & values

2.9

Career opportunities

2.8

Work/Life balance

2.5

Senior management

Customer Service (CSR) employees have rated Frontier with 3.2 out of 5 stars, based on 74 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Frontier is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

74 reviews

2.0

Mar 18, 2024

Good Benefits

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits, however the raise you receive is negated by the increase in healthcare.

Cons

No work life balance. Company no longer cares about employees and outsourcing jobs. Management is incompetent.

Frontier Response

2y

Thank you for your feedback. We are always working to ensure our employees feel heard and valued. If you’d like to share more about your experience, please reach us at FrontierCareersFeedback@ftr.com.

2.0

Feb 5, 2024

Its a job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Amazing Co-workers Good information system

Cons

No growth, low pay, poor management, overall toxic environment

Frontier Response

2y

Thank you for sharing your experience. I’m sorry to hear you felt unsupported by your management team. One of our top priorities is ensuring an environment where employees feel heard and valued. Please contact FrontierCareersFeedback@ftr.com to provide more feedback on how we can improve for the future. Thank you.

3.0

Nov 2, 2023

Great Benefits but toxic

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits offers pto Monday-Friday

Cons

Micro managing out of this world, nepotism and laid us off and shipped off our jobs to India

Frontier Response

2y

Thank you for sharing your experience. I’m sorry to hear you felt unsupported by your management team. One of our top priorities is ensuring an environment where employees feel heard and valued. Please contact FrontierCareersFeedback@ftr.com to provide more feedback on how we can improve for the future. Thank you.

Viewing 10 - 12 of 74 Reviews

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Frontier Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good Benefits

Its a job

Great Benefits but toxic

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