Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good Benefits and vacation accrual" ((in 268 reviews)); "Good pay and every Tuesday all of management disappear for 3" ((in 261 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 157 reviews)); "company offers a good salary" ((in 38 reviews)); "Good Work life balance while working there" ((in 36 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 156 reviews)); "Bad upper management." ((in 96 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 63 reviews)); "No training on technology or on the systems." ((in 49 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

2.0

Jul 7, 2014

I am very disappointed.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pay and benefits are reasonable. I believe that the company wants to provide customers with the best service possible.

Cons

There is enormous pressure to cut corners and work as fast as possible to accommodate heavy (sometimes extremely heavy) work-loads day in and day out. The resulting stress has resulted in medical problems and other stress related illnesses among employees and is causing the accident rate to climb. Management believes that "inattention" is the cause of the increased accident rate, but I suggest that "inattention" is merely one of the symptoms of stress. Every day is a race to complete the work that has been handed to us as quickly as possible in order to minimize overtime and get home to our families at a reasonable hour.

1.0

Jul 7, 2014

Working at Frontier is technologically stepping back in time instead of going forward.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Co-worker support in the office was wonderful and a team effort, until our office was closed and now we are micro-managed from home.

Cons

Ordering/Billing Systems / Salespeople were grossly unprepared to handle the large Enterprise business customers it inherited in the Verizon sale.

1.0

Jul 3, 2014

Can't see a Future for this Company

Tech in the field

Recommend

CEO approval

Business Outlook

Pros

Wage and benefits are decent...that's it! oh and we have a Pepsi machine that's nice and cold!!!

Cons

Upper and mid management with virtually NO technical experience in telephony. Abandoning systems and practices that had been working well. Insisting on running key support systems on mid-1990's AS/400 hardware that's been long since discontinued. AND utterly embarrassing buffalo commercials that are seen by the public as symbolizing "slow, dumb, outdated, ugly, and driven almost to the point of extinction."

Viewing 172 - 174 of 2,502 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

I am very disappointed.

Working at Frontier is technologically stepping back in time instead of going forward.

Can't see a Future for this Company

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Jobs at Frontier