Frontier reviews

3.4

57% would recommend to a friend

(2,504 total reviews)
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Nick Jeffery

71% approve of CEO

54% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,504 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Jul 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Pay is pretty decent. Good benefits, some really awesome coworkers. Incentives which can be great. Clean break rooms and offices.

Cons

Frontier is huge in drawing people in with the pay and bonuses (which are nice.) However to have respect from managers or coaches you need to be a top performer. All employees should be treated like humans. I had great performance but I hated seeing that favoritism and others being brought down my snide remarks. My main reason for leaving is the fact that the project and site was so inconsistent and constantly saying something than taking it back. You could never be on the same page. This company is a lot of talk with little to no action or follow through. I found my direct manager to be dishonest whether intentional or not. Also they tell you they value you but don't actually care what you have to say. It's toxic stay away if you can. Not a place to build your career like I originally planned.

2.0
Jul 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Good pay and bonus plan. Good hours for gen X and baby boomers

Cons

Internal agents have had terrible training and they do not know where too go for help. Training is not sufficient. Agents are left questioning who too call with such lack of training

3.0
Jul 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Decent pay for the area, diverse group, they try to keep the morale up (some do) and a most of the people are team players.

Cons

The team coaches are too much like a high school cool kids group that snubs anyone that isn't in the group.lIt's a call center and they are always playing video games and playing music far too loudly. The leadership, some of them, are far too young to be in a leadership position it's almost like you won't be promoted if you aren't cool enough to be on the in crowd. They could use a dose of maturity.

Viewing 1738 - 1740 of 2,504 Reviews

Glassdoor has 2,671 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.