Frontier reviews

3.4

57% would recommend to a friend

(2,504 total reviews)
avatar

Nick Jeffery

71% approve of CEO

54% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,504 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
4.0
Jun 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Frontier Communications has worked hard to promote and engage with the communities where it works. They have a great Veterans program, and do a lot of wonderful work in community development.

Cons

Frontier's Senior Management has moved the company forward and driven great growth. However, there is not always openness to hearing employee feedback and it is more of a top-down culture.

1.0
May 31, 2016

Internet helpdesk

Recommend
CEO approval
Business Outlook

Pros

Always a full 50 hour week

Cons

Super angry customers, system tools break more issues than they fix, terrible leadership, all promotions are based on seniority, this is pretty much a dead end job. High levels of favoritis towards black employees as most supervisors and managers are black and only select their friends for special projects.

4.0
May 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Sales and service technician is actually one of the higher paying jobs because it is negotiated through a union. Being able to drive on your own is also a plus because it provides a little bit of freedom rather than sitting in a building all day looking out if the windows.

Cons

Not all supervisors were once technicians so a good number of them do not know what it takes to rehab the plant within the network. Quantity of jobs per day seems to be the focal point, not quality. Angry customers are never fun to deal with either.

Viewing 1759 - 1761 of 2,504 Reviews

Glassdoor has 2,671 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.