Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good pay and every Tuesday all of management disappear for 3" ((in 279 reviews)); "Good benefits for employees and family" ((in 240 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 158 reviews)); "company offers a good salary" ((in 37 reviews)); "Great boss, flexible hours, work from home" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 152 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 59 reviews)); "No training on technology or on the systems." ((in 54 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 43 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(2,503 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Feb 8, 2020

Competitive pay, irrational customer service

Fiber network field technician

Recommend

CEO approval

Business Outlook

Pros

The pay is the highest I found in the market and benefits are pretty good. Techs and Local managers easy to work with

Cons

Management above the area level accuse techs of being the reason for this bankruptcy and implement rules that affect the frontline customer service experience. Paying customers have had to wait 3 weeks for a service call for an outage, while new customers can receive same day installs. Big business customers are treated the same as residential internet only customer.

Frontier Response

6y

Thank you for your feedback and candor. Our Technicians are the heart of Frontier and we are very proud of the work they do. If you have any other feedback to share please send it to FrontierCareerFeedback@ftr.com

1.0

Feb 7, 2020

A company that doesn't care about their employees. Stay away!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I get paid on time.

Cons

- Inept upper management that takes huge bonuses even when lower employees get nothing. - High cost/low benefit healthcare. - Poor discounts on company products & services - Low morale among employees

Frontier Response

6y

Thank you for taking the time to review and share. We’re continually striving to improve for our customers and our employees. If you have any suggestions on how we can improve, please contact us at FrontierCareerFeedback@ftr.com.

3.0

Feb 4, 2020

OK place to work

Communications technician iv

Recommend

CEO approval

Business Outlook

Pros

I met a few cool people

Cons

Lack of management, average pay, if you have no seniority you aren't going to have a good time

Frontier Response

6y

Thank you for your feedback, we hope the relationships you built at Frontier carry with you in your future endeavors. If you have any other thoughts to share on how we can improve, please send them to FrontierCareerFeedback@ftr.com

Viewing 1873 - 1875 of 2,503 Reviews

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Competitive pay, irrational customer service

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