Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good pay and every Tuesday all of management disappear for 3" ((in 279 reviews)); "Good benefits for employees and family" ((in 240 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 158 reviews)); "company offers a good salary" ((in 37 reviews)); "Great boss, flexible hours, work from home" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 152 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 59 reviews)); "No training on technology or on the systems." ((in 54 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 43 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(2,503 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,503 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

3.0

Dec 12, 2019

N/A

It manager

Recommend

CEO approval

Business Outlook

Pros

Great bunch of people to work with.

Cons

There are long hours and lots of stress.

Frontier Response

6y

Hello. Thank you for your review. We would like to work with you in the hope of alleviating your concerns. Please contact our team directly to provide some additional details about your experience: FrontierCareerFeedback@ftr.com

5.0

Dec 8, 2019

Overall good job

Sales and service technician

Recommend

CEO approval

Business Outlook

Pros

Meaningfully help people who need internet and telephone services repaired and installed. Work mostly alone in City and rural environments. Physically and sometimes mentally tough job, but can make a nice living plus benefits.

Cons

The lines that serve the customers are sometimes in need of some love, which can be challenging.

Frontier Response

6y

Thank you for taking the time to review and share. It sounds like your up to the challenges of field operations. If you have any further suggestions on how we can improve, please contact us at FrontierCareerFeedback@ftr.com. Thank you.

4.0

Nov 10, 2019

Secure

Customer relations specialist

Recommend

CEO approval

Business Outlook

Pros

Great money and benefits

Cons

Mandatory overtime consecutively not much time to spend with family

Frontier Response

6y

Thank you for the review. We are glad that the time you spent with us was largely positive. we wish you all the best in your career.

Viewing 1882 - 1884 of 2,503 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

N/A

Overall good job

Secure

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