Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,502 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      3K reviews
      1.0
      Jul 22, 2021

      Leadership and Financial Problems at Frontier Communications

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The workers were competent and well trained.

      Cons

      The senior leadership were not trustworthy. Would change results to make themselves look better. Throw underlings under the bus. No loyalty.

      avatar
      Frontier Response
      4y
      Thank you for letting us know about your experience.I can assure you, this does not align with our values. We’d like to hear more about your experience so we can be sure to address any issues. Please contact our Employee Support Team at FrontierCareersFeedback@ftr.com
      1.0
      Oct 13, 2020

      Sinking Ship. Stay away if you're looking for a stable job.

      Territory account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Potential to make commission only if you are well connected within company. They'll pass the deals to you if they like you, in addition to nice territories. otherwise you will be stuck cold calling business outside of Frontiers footprint. Then ask by management why you cannot close any deals. Very bureaucratic company, This is the reason only 5% of employees stay at frontier the other 95% leaves in less than a year. Very high turnover in every position, toxic culture. Most people are at the end of their career cycle. Frontier cannot find young talent to joint the company.

      Cons

      Frontier will set you up for failure from day 1 remember that. Internal operations are nightmares! It would take you one week to send a quote and create a contract. After you talk to 5 different people because you have to guess the prices. This is how bad the software at frontier are. CRM outdated, no customer record, bad communication with installers and billing. No simple way to do anything. Customer data is wrong, nothing is in one place no easy access. Everything internally is a mess, There is a reason this company is bankrupt and no one wants to business with frontier, remember. Managers cannot help in anything because they are new and don't want to learn. The offices space is old, depressing and dirty, very old equipment, computers barely work. No one has any type of aspirations in here everybody is just waiting in line to get fired. Just a clear example of the work culture from Frontier.

      avatar
      Frontier Response
      5y
      Thank you for your feedback. We guarantee you that every day we strive to create an environment that is forward-thinking and allows our employees to set and meet goals. We’d like to hear more about your experience. Please contact our team at FrontierCareersFeedback@ftr.com.
      1.0
      May 3, 2020

      IT Manager

      It manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ownership of systems and development staff

      Cons

      No career advancement. All decisions made at senior management level, VPs

      avatar
      Frontier Response
      6y
      Every day, we strive to create a respectful environment where team members can grow both personally and professionally. We would love to hear more about your experience to ensure this gets addressed. Please contact us at FrontierCareersFeedback@ftr.com
      Viewing 211 - 213 of 2,502 Reviews
      Related searches: Frontier jobs | Frontier salaries | Frontier benefits | Frontier interviews
      ReviewsFrontier reviews

      Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.