Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Benefits were good as a former Verizon employee until 2011 started and health care was changed." ((in 272 reviews)); "The pay is good and I love working with the public" ((in 265 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 157 reviews)); "company offers a good salary" ((in 40 reviews)); "Work from home and flexible" ((in 35 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 154 reviews)); "Bad Upper Management." ((in 90 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 64 reviews)); "No training for managers." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

1.0

Apr 30, 2020

Worst job ever! Unattainable metrics, no help to escalate problems. Impossible to get time off or use the restroom.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Location and attractive starting salary

Cons

No back up for issuers that you had no training to handle. Training was a joke

Frontier Response

6y

Thank you for sharing your experience with us. Please know that creating a positive, healthy, and supportive work environment for our employees is something that we strive for every day. If you’d like to share more details about your experience, please contact FrontierCareersFeedback@ftr.com.

1.0

Sep 29, 2019

Run

Technical support operations/help desk tier ii

Recommend

CEO approval

Business Outlook

Pros

Schedule was decent . 4days on 3days off

Cons

EVERYTHING . Management at call center were dismal , demoralizing , a soul sucking place to work . Management would lie , placing blame on your for their their failures and punish you for it. Nothing positive about working in tech support . Even the customers were abusive to the agents on the phone. 2nd chance internet , products and services that customers are paying for , rarely worked . One huge hornets' nest comingled with a spider web of a place …****CLUSTER****

1.0

Aug 19, 2019

I would not work here

Director marketing

Recommend

CEO approval

Business Outlook

Pros

The salary and PTO, is decent.

Cons

Terrible senior management. Infighting at the top and HR is also terrible. Company is headed for bankruptcy.

Frontier Response

6y

So sorry to hear you're having a negative experience at Frontier. As a current employee, feel free to reach out to the talent ops team with your concerns so we can help improve your day to day experience.

Viewing 214 - 216 of 2,502 Reviews

Top companies for "Compensation and Benefits" near you

Cox Communications

4.1★Compensation & Benefits

Cellular Sales

3.6★Compensation & Benefits

UScellular

4.3★Compensation & Benefits

Claro

4.0★Compensation & Benefits

Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Worst job ever! Unattainable metrics, no help to escalate problems. Impossible to get time off or use the restroom.

Run

I would not work here

Top companies for "Compensation and Benefits" near you

Jobs at Frontier