Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 269 reviews)); "Good benefits for employees and family" ((in 268 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 156 reviews)); "company offers a good salary" ((in 42 reviews)); "Since Covid, the job type has been work from home and it has been flexible." ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 156 reviews)); "Bad upper management." ((in 95 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 59 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

1.0

Nov 16, 2013

Frontier is going downhill and doesn't care, doesn't even pretend to care.

Fiber optic network technician

Recommend

CEO approval

Business Outlook

Pros

They used to be Verizon, who sold the call center to Frontier. everything went downhill from that point. I like Verizon.

Cons

Frontier is focussed like a laser on sales, if it isn't sales, it isn't important. Not looking to the future. just grabbing what it can. Union busting everywhere, layoffs all the time, and converting specialists into "universal reps" who are set up to fail.

1.0

Nov 16, 2013

Unbelievably bad

Regional sales manager

Recommend

CEO approval

Business Outlook

Pros

Discounts on telecom services and incumbent status. Nice rank and file employees.

Cons

They frequently pay commissions late or not at all Very political Revolving door Horrible customer service Continually cutting back due to declining revenue Many incompetent leaders and product managers

4.0

Nov 16, 2013

Frontier

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is room for advancement.

Cons

Too much is based on seniority over performance.

Viewing 2281 - 2283 of 2,502 Reviews

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Jobs at Frontier

Bulk Customer Success Manager

United States

View job

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Frontier is going downhill and doesn't care, doesn't even pretend to care.

Unbelievably bad

Frontier

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Jobs at Frontier