Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)
avatar

Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
3.0
Jan 18, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay was pretty decent

Cons

The excessive micromanaging makes the job more stressful than it has to be. Company would rather use outside vendors to handle overflow of calls instead of hiring actual agents.

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Frontier Response
2y
Thank you for the feedback—it’s truly very valuable to us. We greatly value our employees and always want to ensure a positive environment with open communication. Please know you can contact us at FrontierCareersFeedback@ftr.com to share additional details as it can help us improve for the future.
1.0
Jan 17, 2024

Toxic culture

Recommend
CEO approval
Business Outlook

Pros

Turnaround business provides an opportunity to make an impact

Cons

Leadership and culture are incredibly toxic. Culture of blame and backstabbing.

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Frontier Response
2y
We are continually striving to create a positive and healthy environment for our employees. We are sorry you did not have that experience. Please know you can contact us at FrontierCareersFeedback@ftr.com to share additional details as it can help us improve for the future.
3.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Company is growing and getting on the right track

Cons

Leadership not in touch with what is going on on lower levels. Often decisions are made prematurely without vetting employees who do the job to really understand what they need.

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Frontier Response
2y
Thank you for your feedback. We are always working to ensure our employees feel heard and valued. If you’d like to share more about your experience, please reach us at FrontierCareersFeedback@ftr.com.
Viewing 229 - 231 of 2,502 Reviews

Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.