Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)
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Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
5.0
Jun 8, 2014
Recommend
CEO approval
Business Outlook

Pros

We have a culture in Deland where we treat each other more like a family than as a person. From your senior leadership team to your coach level they truly care about you as a person! I love the people around me. I love the open door policy and feeling comfortable enough knowing that I can talk to any leader in this organization and they care enough to make a change. The pay and benefits are GREAT!! I have been with the company for 7 1/2 years and am still a super happy employee!

Cons

I have no cons! If we ever have a concern management listens :)

5.0
May 16, 2012
Recommend
CEO approval
Business Outlook

Pros

Frontier is doing all the right things. It's giving rural customers across the country access to affordable broadband that they would never have gotten under the old owner. Hundreds of millions of dollars in less than 2 years alone and probably more than 500,000 new households. It's in the process of rolling out VDSL service with speeds up to 20 Mbps. Where the cable companies are happy with staying in their densely populated service areas, Frontier is expanding broadband to unserved areas and the backroads of America. The benfits are very good. Health and dental insurance coverage, 401(k) with matching, employee discount on service, generous paid days off each year. It's been a busy 2 years coming up on the 2nd anniversary of purchasing operations in 14 states from Verizon. Employees have gotten to see a transformation in the company as virtually everything about it has been impacted. There are still changes for sure but progress is being made every day. It's great to be with a company that is hiring, investing and is U.S. based.

Cons

Frontier is not the place to work if you want to sit around all day and read a paper or get paid to do nothing. You are expected to work and work hard. And there's plenty of work to do as it continues to transform itself following the purchase of the Verizon properties. The long hours aren't over yet but things are getting much better. Processes are improving, systems are stable, employees have come up to speed on the new systems and are serving customers. More improvement is needed.

5.0
Jun 23, 2010
Recommend
CEO approval
Business Outlook

Pros

I have to say that in my years of working in customer service this company is by far the best i have ever worked for and will be working here for a long time they have competitive pay, respectful staff, great management, and it is very will organized.

Cons

I have nothing to complain about the company has made many changes and there is always a reason for the changes and they are always for the better

Viewing 2389 - 2391 of 2,500 Reviews

Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.