Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 274 reviews)); "Good benefits for employees and family" ((in 266 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 153 reviews)); "company offers a good salary" ((in 42 reviews)); "Since Covid, the job type has been work from home and it has been flexible." ((in 37 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 159 reviews)); "Bad Upper Management." ((in 93 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 61 reviews)); "No training for managers." ((in 50 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 49 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(831 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

831 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Aug 10, 2021

Poor Company Work Ethic/MORALS

Tso officer

Recommend

CEO approval

Business Outlook

Pros

Pay is good, but medical benefits will drain your pay. Doesn't pay for what you endure on the job....

Cons

Management has too many Chiefs and not enough Indians. Your work systems are up and down all shift which affects your work performance and metrics. They stay on your calls constantly disturbing the quality of your call to listen and spy on what you do on your work computer. Never many positive words for the day, just lectures all day and night about how many calls are waiting on you in queue. You ask for permission to use restroom or risk being grilled about where you are. GREAT JOB IF YOU WANNA BE MICROMANAGED, OR BABYSAT! Medical benefits consume most of your check. No care for you, just be there...your a body count! Nothing more. They have a high turnover, and revolving door policy, so you know your not needed. Even if your a great worker, unless your a upper management fav, it'll be overlooked. I'm even looking for a better company to employ with!

Frontier Response

4y

Thank you for taking the time to share your experience with us. We assure you that we are always striving to improve as a company and that includes our managers. Please contact our Employee Care Team at FrontierCareersFeedback@ftr.comif you'd like to share more about your experience.

3.0

Aug 6, 2021

Sad it closed down

Tech support

Recommend

CEO approval

Business Outlook

Pros

good benefits. Good pay and a chance to make more money upselling.

Cons

They don't care about the employees

Frontier Response

4y

Thank you for sharing with us. We would love to work with you in the hope of preventing future incidents like this. Please contact our Employee Support Team at FrontierCareersFeedback@ftr.com.

3.0

Aug 5, 2021

Mixed Opportunities available; not Union friendly.

Line worker

Recommend

CEO approval

Business Outlook

Pros

Still pays better than most non-union jobs for the moment. Some flexibility to complete the job allows an employee to demonstrate skills. Teamwork environment.

Cons

Executives and top level managers gave themselves about 63 million in retention bonuses while going thru bankruptcy. This while the hourly employees have had pay frozen, pay more for medical, had bonuses significantly reduced and they want to take more. Also, more responsibilities have been added to the existing employees that haven't retired, left, or transfered.

Frontier Response

4y

Thank you for your feedback. I can assure you that we care a great deal about our employees from the top down. Please know you can reach out to FrontierCareersFeedback@ftr.com to share more about your experience.

Viewing 244 - 246 of 831 Reviews

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Poor Company Work Ethic/MORALS

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