Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 272 reviews)); "Good benefits for employees and family" ((in 254 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 154 reviews)); "company offers a good salary" ((in 42 reviews)); "Since Covid, the job type has been work from home and it has been flexible." ((in 34 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 152 reviews)); "Bad Upper Management." ((in 93 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 48 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 43 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

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Frontier

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Feb 7, 2010

Frontier Communications is a HORRIBLE place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good salary, paid on performance

Cons

Aggressive and unobtainable sales goals, Constant stupid redundant training, Managers with no previous sales experience themselves

1.0

Apr 28, 2009

Lying, Cheating, and Stealing- the New Frontier

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The commissions are nice, if you are lucky enough to get them.

Cons

The rules change so much, you are literally forced to lie to your customers, on a regular basis. What was written in stone last week is now not applicable, no matter what it said in the contract. Managers have been known to bring employees to tears. The concept of good communication is laughable. I was actually asked, when requesting sick time off because of illness in May, if I had scheduled this request in January- no kidding.

2.0

Apr 20, 2009

As strong as the Titanic! And headed the same way.

Network technician

Recommend

CEO approval

Business Outlook

Pros

Frontier got me started in my career, and generally equiped the employees for the job. The people are the best part of the place.

Cons

Frontier was great, but once Citizens came in it was a steady decline. Managing by reports seemed to be the rule, and i swear middle management was filled with people that could sit down with excel and figure out the absolute cheapest way to accomplish something, from a capital standpoint, nevermind what the costs might be from an operational standpoint.

Viewing 2494 - 2496 of 2,500 Reviews

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