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Frontline Call Center

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Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)
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Jill Blankenship

86% approve of CEO

76% positive business outlook

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews
5.0
Oct 23, 2019
Recommend
CEO approval
Business Outlook

Pros

From my personal experience in working for Frontline, some pros include how flexible and understanding the company is. They will work with you to meet any special needs you might have. They want to see their employees succeed and will place you in a position that best suits you and your skills. Everyone is a team and we work hard to support each other and make sure everyone is on the right path to success.

Cons

Some might consider this to be a con but Frontline is based off of performance. If you don't take your job seriously and they see your performance drop, you will be confronted. If you are on track and thrive at your job, there will be rewards.

1.0
Oct 23, 2019
Recommend
CEO approval
Business Outlook

Pros

none, zero, zilch, nada, nothing!

Cons

Dishonest and incompetent management had this dog of a program they were hired to sell. None of the customer prospects wanted to buy it. Despite knowing the program was a dog and wasn't going to sell, management continued to hire new employees (victims) up until the very last. People who had families left good jobs because they were duped by management into thinking this was a good opportunity. Some people were only w the company for a week or two when the client pulled the plug and so now lots of good people are out of work due to the greed and dishonesty of top management. There ought to be a law against people who do things like that. In the good old days, they would have been tarred and feathered. Run - do not walk!!! They treat seasoned sales pro's like two-year olds and monitor every single thing you do. Literally - you are on a timer. IF you need more than 5 minutes to use the bathroom - you get sent a nasty notice that they are going to log you off. If you take more than 10 minutes between tasks, they have this young girl who looks like she's 10 years old, with a cartoonish mouse nose in here pic, babysitting grown professionals and chastising them to get on the phone. I have never seen grown sales professionals treated in such an absymal manner. Run - do not walk!

Viewing 73 - 75 of 86 Reviews

Glassdoor has 89 Frontline Call Center reviews submitted anonymously by Frontline Call Center employees. Read employee reviews and ratings on Glassdoor to decide if Frontline Call Center is right for you.