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Frontline Call Center

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Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)
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Jill Blankenship

86% approve of CEO

76% positive business outlook

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews
4.0
Oct 24, 2019
Recommend
CEO approval
Business Outlook

Pros

There are a lot of friendly people who work here and there is a positive energy that flows around. There is always someone to cheer you up if you are having a bad day. Management is always super nice about any questions you have and get you the answers you need. A few benefit's about working here is you can work from home, You don't have to go out and fight the weather or have expensive work attire to wear. Not sure about how to handle a certain type of call? No worries! Management has you covered. They will meet with you and give you a refresher and answer your questions. We are always happy to welcome new faces to our team!

Cons

The downside is, As there are many people on a call at they same time so you may not always get a response within seconds.

5.0
Oct 24, 2019

Great Place to work!

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, understanding Team, Calls change and are not for the same place every time, which keeps you on your toes. The job is great for those in all situations as it is work at home. The company tires to always promote from within. Great Vacation incentives.

Cons

Sometimes there is no time to stop. The call center is very busy and calls can be back to back all day long at times. Bad Health Plan options.

Viewing 70 - 72 of 86 Reviews

Glassdoor has 89 Frontline Call Center reviews submitted anonymously by Frontline Call Center employees. Read employee reviews and ratings on Glassdoor to decide if Frontline Call Center is right for you.