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      Full Potential Solutions

      Engaged Employer

      Full Potential Solutions reviews

      4.2

      86% would recommend to a friend

      (427 total reviews)

      Steve Kezirian

      92% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      Full Potential Solutions has an employee rating of 4.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Full Potential Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      427 reviews
      2.0
      Mar 10, 2022

      Okay

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Okay pay with a great team of agents.

      Cons

      Absolutely no work/life balance. We were required to work over-time & work 1-2 hours after close nearly everyday. Even on a 10hr 4 day shift, we would work upwards of 12-13 hours sometimes.

      avatar
      Full Potential Solutions Response
      3y
      We are unhappy to hear you've experienced this and we couldn't reach your expectations. We work hard to provide a work-life balance for our employees because they are valuable to us. We appreciate your feedback and will do everything we can to make things right.
      1.0
      Mar 8, 2022

      Stay Away

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy Money Work From Home

      Cons

      Lack of Organization Management prefers the off shore culture and employees and will not promote those who live in the United States.

      avatar
      Full Potential Solutions Response
      3y
      Thank you for your honest assessment of your experience. We're glad to hear you had some positive experiences, but we understand there is always room for improvement. We will use your feedback to identify areas for improvement.
      4.0
      Feb 9, 2022

      Expanding company experiencing growing pains with an overall solid structure with room to improve.

      Customer engagement specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The experience with FPS is entirely dependent on the campaign you are on and the client you are servicing. The first client company I serviced was incompetent, unrealistic, underachieving, over-demanding, and an overall nightmare to work for. Their imbecilic business model is only matched by the simplemindedness of the people attempting to execute it. What makes it worse is that FPS internal management cower to these Neanderthals and kowtow to their every demand. This is likely a main contributor as to why the client company declared bankruptcy in 2020. The second client however was an absolutely joy. Competent management, clear and concise goals and growth direction, well managed growing pains and consistent successes for the client, Full Potential Solutions, internal management, and the agents as a whole.

      Cons

      If you are looking for vertical career opportunity, this is not the employer you seek. What would be considered "higher paying jobs" are being outsourced to the Philippines in an effort to pay a fraction of the cost. We are issued refurbished, low quality technology with no consistent hardware standard amongst agents which makes each agents experience %100 unique in terms of speed, reliability, efficiency, and usability of the technology which causes unnecessary downtime troubleshot by an IT team I wouldn't trust to help find the On/Off button. There is zero loyalty to the employees, Full Potential Solutions has no issues unceremoniously firing their employees at the insane and illogical demands of their clients. The entirely unmanageable and unrealistic KPI and metric shifts within certain clients will send your stress through the roof and when it suits the company, will be used against you as grounds for termination.

      avatar
      Full Potential Solutions Response
      3y
      We appreciate your comments. We are glad you have found some positive aspects of our company. However, we are disappointed you have had a bad experience with some of our processes. We will work to address the issues you have raised. We are always looking for better ways to provide our employees with a workplace where they feel valued, supported, and listened to, which is why your feedback is helpful for us to continue improving.
      Viewing 334 - 336 of 427 Reviews
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      ReviewsFull Potential Solutions reviews

      Glassdoor has 441 Full Potential Solutions reviews submitted anonymously by Full Potential Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Full Potential Solutions is right for you.