FullStory reviews

3.0

45% would recommend to a friend

(196 total reviews)
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Scott Voigt

58% approve of CEO

34% positive business outlook

FullStory has an employee rating of 3.0 out of 5 stars, based on 196 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FullStory employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

196 reviews
3.0
Mar 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Good platform, smart and thoughtful team mates

Cons

Sales leadership set some folks up for success by matching tenured AEs with good pipeline and momentum with tenured SEs, and set up newer AE and SE hires to fail by matching them together and then wondering why the sales leaderboards were so lopsided.

1.0
May 21, 2023

HOT MESS.

Recommend
CEO approval
Business Outlook

Pros

Remuneration is very good if you hit target (only 10% do) The product is strong. Sales tools are good (Clari, Gong, SL, ZI)

Cons

Leadership has no idea what they are doing. So many "leaders" are pretending to defend their role. No clear direction. LT spreads panic by announcing big changes, leaving the front line to figure it out. Managers have little to no experience. Marketing is directionless from top to bottom. CEO Scott is clearly out of his depth (to his credit, I think he knows this) Fake bubbly culture. Toxic sales culture contradicts Fullstory values and watch words While the product is solid, competitors have caught up. FS squandered their market leadership and don't know how to compete. Customers are churning fast.

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FullStory Response
3y
Thank you for sharing your experience of working at FullStory. We are proud of our strong product and are glad you found the tools helpful in your day-to-day work. FullStory has weathered a lot of change in the last year, and we're sad to hear you experienced poor leadership. While it may not change your experience, we are working on operating with excellence in this next chapter. Thank you again for your feedback; hearing from you will help us improve in this next phase.
2.0
Sep 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Good product and team members.

Cons

Hiring people they can't afford. Stated there will be no layoffs during onboarding and then proceeded with massive layoffs.

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FullStory Response
3y
Thanks for taking the time to share with us. We're working hard to build an empathetic culture at FullStory that is motivated to work with our product and inspired by the people around them. In order to align with the current macro environment and focus on long-term sustainable growth, we had to make the difficult decision to eliminate roles. While it was not our intention to mislead anyone, we’ll take this feedback to continuously work on ensuring that our communication is clear and trustworthy. Our departing FullStorians are an extremely talented group who have contributed meaningfully to our success thus far. Thanks again for taking the time to share openly and honestly. We are sorry your journey at FullStory could not continue, but we wish you all the best in your next role.
Viewing 31 - 33 of 196 Reviews

Glassdoor has 196 FullStory reviews submitted anonymously by FullStory employees. Read employee reviews and ratings on Glassdoor to decide if FullStory is right for you.