Is GEICO a good company to work for as a Customer Service Representative In MOAT?

Customer Service Representative In MOAT professionals working at GEICO have rated their employer with 2.1 out of 5 stars in 113 Glassdoor reviews. This is a lower than average score with the overall rating of GEICO employees being 2.7 out of 5 stars. Search open Customer Service Representative In MOAT Jobs at GEICO now and start preparing for your job interview by browsing frequently asked Customer Service Representative In MOAT interview questions at GEICO .

Does GEICO pay Customer Service Representative In MOAT employees well?

Customer Service Representative In MOAT professionals rate their compensation and benefits at GEICO with 2.9 out of 5 stars based on 113 anonymously submitted employee reviews. This is 6.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative In MOAT salaries at GEICO.

What are the top reviewed jobs at GEICO?

Customer Service Representative (1160) , Claims Adjuster (725) , Auto Damage Adjuster (464) , Insurance Agent (319) , Sales Representative (303) , Supervisor (223) , Claims Representative (221) , Sales Associate (207) , Claims Specialist (178) , Insurance Sales Agent (176) , Claims Service Representative (170) , Customer Service Representative (CSR) (167) , Licensed Insurance Agent (132) , Claims Supervisor (120) , Software Engineer (103)

What are the pros of working at GEICO according to real employee reviews?

"Great benefits and when you weren't on a call you didn't have to do much" ((in 1602 reviews)); "The pay is good and the bonus structure (if you meet their goal) can be good as well." ((in 1558 reviews)); "The training is great and prepares you for as much as possible prior to dealing with customers." ((in 476 reviews)); "GEICO has always hired great people and I thoroughly enjoyed working with everyone I did there." ((in 441 reviews)); "Flexible schedule work from home sometimes" ((in 215 reviews))

What are the cons of working at GEICO according to real employee reviews?

"Poor management and over bearing" ((in 734 reviews)); "There is no work life balance and they don't care about their employees at all." ((in 379 reviews)); "Getting a good supervisor (which there is almost NO wasy to control) will make or break your career." ((in 281 reviews)); "Upper management do NOT care about you and will make your life miserable." ((in 220 reviews)); "Bad managers ruin the experience" ((in 186 reviews))

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GEICO

GEICO Customer Service Representative In MOAT reviews

2.1

11% would recommend to a friend

(113 total reviews)

Nancy L. Pierce

Not enough data to show CEO approval

5% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.9

Compensation and benefits

2.0

Senior management

2.0

Career opportunities

1.9

Culture & values

1.8

Work/Life balance

Customer Service Representative In MOAT employees have rated GEICO with 2.1 out of 5 stars, based on 113 company reviews on Glassdoor. This indicates that most Customer Service Representative In MOAT professionals have an average working experience there. GEICO is rated 42% below average by Customer Service Representative In MOAT professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

113 reviews

5.0

Mar 18, 2026

Good

Moat sales representative

Recommend

CEO approval

Business Outlook

Pros

Good pay and good benefits

Cons

Micro managed, time off, scheduled

2.0

Feb 9, 2026

It's a paycheck

Moat service representative

Recommend

CEO approval

Business Outlook

Pros

Decent starting salary, plus shift differential.

Cons

They will "give you paid holidays off" but make you work on those holidays. High levels of micro management. Job security isn't great and they threaten to fire you a lot.

1.0

Jan 5, 2026

Decent pay, poor culture and benefits

Moat service representative

Recommend

CEO approval

Business Outlook

Pros

Not much positive here anymore except the pay is decent

Cons

In the 5 years I’ve been here things have worsened on every front. Just lost some paid time off going from vacation and sick separate to a combined bank. Insurance gets more expensive and covers less. No possibilities to move outside of current role as it appears this office is going to be closing although they refuse to admit it.

Viewing 1 - 3 of 113 Reviews

Jobs at GEICO

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GEICO Customer Service Representative In MOAT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good

It's a paycheck

Decent pay, poor culture and benefits

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