Pros
Floor managers are generally decent folks
Cons
-You work until your last call ends, even if that last person has you on the phone for another hour. -You are evaluated on and and every possible call that comes in, and the rubric to a successful vs. unsuccessful call is totally subjective. -If you are selling MOAT (their home insurance), you have to come into work every day knowing that your product is just as good as everyone else's, but more expensive. -They will push you until you burn out, because they know someone else is waiting to fill your seat. -When they do give you a break with their quarterly spiff, it is designed to appeal to the young and hip members of the team. If you are over 30, and not suffering any sort of arrested development, you will likely be annoyed by how silly it is. Then you are annoyed that you would rather be on the phone that you hate than in a break that you hate more.