this job is very draining and the requirements of the job makes you dread going to work everyday. Your worth and your efforts are measured based off of metrics and anything below a "3" means you're not a good employee. If you're continuously below a 3 they fire you on the spot. Doesn't matter that you're coming to work every day to be on the phone with customers who insult and curse at you and you have to smile and act like you're not being talked down on. Doesn't matter if you're busting your butt to try your hardest and be good at what you do you're just looked at as a number here. Opportunity for advancement is there but not easy to obtain with the thousand of employees that work there looking to move up as well because they hate their current jobs as much as you do. Most managers aren't helpful are very lazy and act like its a burden to seek advice on what to do. Why become a supervisor of you aren't willing to help? it's almost impossible to get days off even if you have vacation leave and the time slots are available. Let's not talk about being sick. Despite of you being on your death bed, you're expected to be at work and on the phones while maintaining a 97% attendance record year round. If that's not maintained you're fired. So if you're a sickly person it's not recommended to work here. I can go on and on about the negatives at this place but That would take me all day. If you're willingness to be at work 365 days a year and on the phones being insulted daily then by all means go for it.
