GEICO Customer Service Representative (CSR) II reviews

This is a great job if you don't care about work/life balance, working like a dog and being micro managed. When i first started i absoultley loved it becuase it was new. Once you get to know what your doing it is boring you will honestly sit at a desk with a head set on for 10 hoirs a day 4 days a week. They will tell you you can post for a new schedule but you will never get it. Expect to work a permit weekend day and at least til 9 pm. IN trainging you will get a sweet Monday thru Friday 7-330 but what they dont tell you is after that the nightmares will start you will never see a schedule like that again. After 3 years of working here i will be quitting in the next month because GEICO will not allow me to work a schedule that allows me to get off 2 hours earlier so I can pick up my son. Please keep that in mind while you are applying

Where should I start? I have a Bachelors degree in Business as well as a MBA. You would think I would be a great candidate as far as climbing up the corporate ladder. Not at all. This was the worst job I've had in my life. No real move up opportunity unless your "numbers" are up to standard. Everything is all about these ridiculous metrics. The customers talk to you like a dog, and you're just supposed to take it. The shift is horrible and you can't do anything with this company as far as moving up unless you have the right number. Someone with less than a college degree could become your supervisor if their number is acceptable and they know the right ones in management. I hated this job. I am now working for Secure Health.