GEICO Customer Service Representative (CSR) II reviews

2.1

0% would recommend to a friend

(26 total reviews)
avatar

Nancy L. Pierce

Not enough data to show CEO approval

4% positive business outlook

Customer Service Representative (CSR) II employees have rated GEICO with 2.1 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have an average working experience there. GEICO is rated 42% below average by Customer Service Representative (CSR) II professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

26 reviews
4.0
Jan 7, 2015
Recommend
CEO approval
Business Outlook

Pros

Great team, open door policy, gym available for free, cafeteria, little convenience shop within the center

Cons

Poor Communication with reps Lack of deliverance on promises Unwillingness to budge - even when morale is down Lack of follow through with the new office - held to a different standard than the rest of the locations

3.0
Mar 20, 2014

eh...

Recommend
CEO approval
Business Outlook

Pros

Extensive training is a PLUS, benefits package, and profit sharing.

Cons

Micro Management, company's overall concern of numbers opposed to the associate, split days off meaning one weekend and one weekday, which is ridiculous! Petty recognition incentives with "casual day" stickers, when everyday is a casual day. Monitoring every call and the ones you happen to not do so well on are the ones graded.

Viewing 25 - 26 of 26 Reviews

Glassdoor has 13,286 GEICO reviews submitted anonymously by GEICO employees. Read employee reviews and ratings on Glassdoor to decide if GEICO is right for you.