GEICO reviews

The place is a hot mess. No one knows who owns what or who does what. Developers spend more time migrating services that came out in 2008 than actually developing. Leadership has no idea what theyre doing. The product teams are terrible and do nothing. I can go on and on. Please

4 days in office and 1 day working from home. New change in metrics are not set percentages for the year anymore. they change based off top agents numbers. Meaning you can be doing great and hitting your goal today but tomorrow they can increase the goal without warning and now your not doing so great. Geico doesn’t communicate well with customers when it comes to increases in premiums so the customer calls in irate and the agent has to take the heat. It’s very damaging to your mental health especially now since 85% of the call are regarding increased premium. Back to back calls give you no time to recoup if you have a call were you’re verbally abused by a customer. Job security is gone . Everyone is on edge. They can let you go at anytime. There’s no advancement unless you want to be a supervisor but they fire supervisors left and right