Gainsight reviews

Where in the world is the balance of business strategy and caring about your employees? There has always been a grind, and most people were willing to work long hours for below standard pay because the culture and benefits made up for it. In recent years, Gainsight has changed their strategy to acquire companies/products rather than building internally. The issue with this is that there were no new jobs added for the integration of the acquired company into the broader Gainsight org. This means that numerous groups of people across the company have been added extra loads of work to their plate, such as integrating new teammates, merging systems, merging benefits, etc. The first time an acquisition happened with the PX product, numerous employees voiced their concerns for months and years about the challenges we still faced, including no overall ownership. Nothing changed, and instead we acquired more companies, had layoffs, and again, did not devote headcount to figure out how to manage the downstream effects of the merge. On top of all this, there have been promotion and salary freezes for years, with no end in sight. From my 8 years at Gainsight, it has lost what made it a special culture. The fun is gone, no one listens to the issues or cares to fix them, and the compensation has been well under average with no plans to fix this. The leaders in most areas are “yes” people, who have learned they can get further in their career by agreeing to the strategy and not questioning the impact or logistics this may cause their team. Gainsight is now just another software company that only cares about the bottom line.

Hiring process was rigorous and difficult to say the least. There was a lot of confusion and miscommunication throughout. There is a really toxic culture that is hidden under a thin veil of positivity and propaganda. From gainsight’s social medias and emails, you’d think it’s a company that values employees as individuals and promotes healthy work-life balance. I found this to be very untrue, and fake. The people at gainsight are working earlier than their start time, late into the night, and weekends. Not every day/night- but very often. To manage the workload and disorganization, that’s just what’s needed to do a good job. It was a sad, depressing job. What made it worse was everyone being fake about how great it was, but behind closed doors revealing the trouble they were having, including extreme anxieties, stress, even panic attacks. People were under so much stress, they’d sometimes resort to less than pleasant attitudes/behaviors towards other employees. It wasn’t personal, it was more just desperate because of their stress levels. This job was soul crushing.