Does Gainsight pay their employees well?

According to anonymously submitted Glassdoor reviews, Gainsight employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Gainsight. This rating has been stable over the past 12 months.

How satisfied are employees working at Gainsight?

81% of Gainsight employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gainsight 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Gainsight?

Software Engineer (56) , Senior Software Engineer (35) , Associate Software Engineer (22) , Solutions Architect (13) , Account Executive (12) , Customer Success Manager (12) , Customer Success Manager (CSM) (12) , Sales Development Representative (SDR) (11) , Sales (10) , Technical Support Analyst (10) , Solutions Consultant (9) , Solutions Engineer (8) , Technical Writer (8) , Director (6) , Lead Engineer (6)

What are the pros of working at Gainsight according to real employee reviews?

""The company has a great culture that encourages employees to share their ideas and fosters innovation." ((in 106 reviews)); "Work life balance is good" ((in 70 reviews)); "Truly great people that always do the right thing." ((in 44 reviews)); "Good work culture" ((in 40 reviews)); "Great leadership who aren't afraid of transparency and being challenged" ((in 38 reviews))

What are the cons of working at Gainsight according to real employee reviews?

"No 401K match and you need to be at a certain level in order to participate in the equity program." ((in 17 reviews)); "There’s limited internal growth, and layoffs happen every quarter." ((in 9 reviews)); "People are hired based on favoritism not on skillset." ((in 3 reviews)); "Biased diversity leads to spoiling the company environment" ((in 2 reviews))

What are employees saying about Gainsight layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gainsight layoffs and their outlook for job security at Gainsight in 2026.

What Gainsight locations have received the highest employee ratings?

Redwood City , Phoenix , San Francisco , Saint Louis , New York

Gainsight reviews

4.1

81% would recommend to a friend

(718 total reviews)

Chuck Ganapathi

86% approve of CEO

62% positive business outlook

Ratings by category

4.3

Culture & values

4.2

Diversity & inclusion

4.2

Work/Life balance

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Senior management

Gainsight has an employee rating of 4.1 out of 5 stars, based on 718 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

718 reviews

5.0

Jul 11, 2017

Gainsight is a truly special place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- startup within a scaleup mentality - radical transparency balanced with child like joy - feeling that each employee is truly making an impact and helping to write our story - agile, innovative and collaborative - true belief that our company values drive company initiatives - visionary leader the embodies the spirit of Gainsight/customer success - being part of something special: knocking right on the door of something big

Cons

- not all departments are created equal - have to be able to quickly adapt and roll with the punches, sometimes daily - as we grow, so do the politics

Gainsight Response

8y

Thanks for the feedback! I definitely think we need to continue to scale communications and interactions - big priority for me right now. Keep the input coming.

5.0

Jan 25, 2017

Incredibly smart, driven culture in a rapidly growing space

Account executive

Recommend

CEO approval

Business Outlook

Pros

- Everyone gets involved with Customers from the Execs down - Customers love the product and, more importantly, the team that supports them in their desired outcomes - Customer Success is on the short list of priorities for every Fortune 500 CEO and Gainsight is the market leader

Cons

- People are expected to catch up and keep up with a very intelligent core. Good for most, bad for some, but this approach seems to retain top talent.

Gainsight Response

9y

Thank you for sharing your experiences. While I still think we have a long way to go in our mission, it's nice to hear the positive feedback. I agree that as we scale, the test is whether we keep taking time to know our team as individuals - something I'm personally passionate about.

2.0

Oct 17, 2024

Used to be a great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people are good humans. No hidden agendas. No politics.

Cons

The CEO has lost his way. Every week is a new strategy that just adds work and doesn't move the needle. My role has become a 60 hr work week with only a 2% increase in the last 3 1/2 years. SPIFFs have changed so our team is actually making less money year over year with higher expectations. Gainsight used to be a healthy work, hard play hard company, Now it's just work hard, and work harder.

Viewing 25 - 27 of 718 Reviews

Jobs at Gainsight

Strategic Engagement Manager

Senior Program Manager, People Programs & AI

Senior Director, Pricing & Packaging

Director of Communications

Gainsight

Gainsight reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Gainsight is a truly special place

Incredibly smart, driven culture in a rapidly growing space

Used to be a great place to work

Jobs at Gainsight

Gainsight reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Gainsight reviews FAQs

Jobs at Gainsight