Gap Inc. reviews

3.6

65% would recommend to a friend

(2,802 total reviews)
avatar

Richard Dickson

72% approve of CEO

59% positive business outlook

Gap Inc. has an employee rating of 3.6 out of 5 stars, based on 2,802 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gap Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Aug 12, 2017

Worst employment experience of my career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Attractive and comfortable office with a view. The people who worked in the cafeteria were down to earth and friendly.

Cons

Management was very out of touch with day-to-day operations and not only didn't provide support but seemed to create obstacles. The mid-level teams are responsible for producing an enormous amount of work, and upper management seemed indifferent to this fact. My experiences with HR were equally troubling. I was met with derision, gaslighting, and hostility when I brought up my concerns. I found them extremely unprofessional. It is an extremely large corporation, so I am confident that not every department was as dysfunctional as my own and that many employees have positive experiences there. However, I was very disappointed with the immature culture and general lack of insight and integrity that I encountered in my experience. Advice to potential employees: Dig below the surface before accepting a position. Find out exactly what work you will be doing and what kind of support will be available to you.

3.0
Jul 28, 2017
Recommend
CEO approval
Business Outlook

Pros

The benefits are decent. Pay was more or less in line with expectations. Outwardly the culture was welcoming and inclusive. There are multiple employees with tenure of 15+ years. There are opportunities to transfer between organizational groups. A company that truly focuses on equality. The employees seem to care for their brands and the stores they support. Athleta and Old Navy are helping turn the company around. Innovative products at Athleta and the push to integrate some of the new technology with current brands should improve the future outlook for the company. Healthy balance sheet should insulate Gap from temporary market pressure (see: Edgar).

Cons

The company's stock price continues to decline despite meeting or beating market predictions (public filings, investor calls and notes, and web search for stock history support this assertion). This stock pressure combined with the recent layoffs (2016) and having investment bankers and consultants running the company results in an awkward feeling at the corporate office. Job security is lacking and there were several hundred layoffs last year and multiple WARN filings. This combined with the restructuring left the remaining employees to pick up the load. Work life balance has suffered in the past several years as a result of downsizing. The main discount (50% off at Old Navy, Gap, Banana Republic & 25% off Athleta) seems wonderful until you realize the brands (Old Navy, Gap, & Banana Republic) have 40%-50% off sales pretty much every month. These values may change and can generally be found via Google search or GlassDoor reviews.

3.0
May 18, 2017
Recommend
CEO approval
Business Outlook

Pros

An amazing culture of innovation. Some brilliant technical talent. They won me over early with their slogan "Do the right thing".

Cons

Although agile vocabulary is used throughout the organization, for some at the upper management level it's just plain old waterfall in agile clothing.

Viewing 40 - 42 of 2,802 Reviews

Glassdoor has 3,108 Gap Inc. reviews submitted anonymously by Gap Inc. employees. Read employee reviews and ratings on Glassdoor to decide if Gap Inc. is right for you.