Is Geek Squad a good company to work for?

Geek Squad has an overall rating of 3.6 out of 5, based on over 2,862 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 58% of employees would recommend working at Geek Squad to a friend and 32% have a positive outlook for the business. The best reviews about Geek Squad have been left by employees working as ARA , Geek Squad, Agent (CIA) and Geek Squad, Autotech .

Does Geek Squad pay their employees well?

According to anonymously submitted Glassdoor reviews, Geek Squad employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Geek Squad. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Geek Squad?

58% of Geek Squad employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Geek Squad 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Geek Squad?

Advanced Repair Agent (386) , Geek Squad, Consultation Agent (328) , Consultation Agent (190) , ARA (Advanced Repair Agent) (84) , Geek Squad Advanced Repair Agent (81) , Counter Intelligence Agent (46) , Consultant (39) , Agent (37) , Geek Squad CIA (34) , Home Theater Installer (34) , Cadet (31) , Double Agent (30) , Technician (25) , Geek Squad Agent (23) , Geek Squad Consultation Agent (23)

What are the pros of working at Geek Squad according to real employee reviews?

"The people you work with are great and are there for you if you need help with something." ((in 134 reviews)); "Great atmosphere and culture if you happen to get into a precinct with like minded individuals." ((in 119 reviews)); "Good benefits that are not the best." ((in 118 reviews)); "Great coworkers and a decent store location" ((in 109 reviews)); "Flexible hours but depending on your location you’re expected to go on the sales floor when asked." ((in 68 reviews))

What are the cons of working at Geek Squad according to real employee reviews?

"Low pay and always need to extend outside of the department helping the store and having to learn Apple without any increase of pay" ((in 207 reviews)); "Some bad management" ((in 195 reviews)); "No formal training, if you want to be successful it will have to be self taught." ((in 52 reviews)); "But with good leadership but it is not too bad most of the time." ((in 27 reviews)); "No bonus, and have to give 2 weeks notice about anything" ((in 17 reviews))

What are employees saying about Geek Squad layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Geek Squad layoffs and their outlook for job security at Geek Squad in 2026.

What are the top reviewed Geek Squad locations?

Houston , New York , Chicago , Dallas , Brooks , Miami , Louisville , San Antonio , Atlanta , Minneapolis , Los Angeles , Pittsburgh , Jacksonville , Austin , San Diego , Philadelphia , Orlando , Charlotte , Denver , Richfield , Phoenix , Oklahoma City , Las Vegas , Indianapolis , Detroit , San Jose , Raleigh , Baton Rouge , Salt Lake City , Downers Grove

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Geek Squad

Geek Squad reviews

3.6

58% would recommend to a friend

(2,814 total reviews)

Hubert Joly

31% approve of CEO

32% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.7

Work/Life balance

3.6

Culture & values

3.1

Career opportunities

3.0

Senior management

2.9

Compensation and benefits

Geek Squad has an employee rating of 3.6 out of 5 stars, based on 2,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Geek Squad employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Sep 1, 2012

Disappointing

Geek squad cia

Recommend

CEO approval

Business Outlook

Pros

Store discount and a paycheck . . . The fact that I appreciate every minute that I'm off work.

Cons

Disrespectful, arrogant management that takes advantage of the few hardworking employees it has by constantly bashing their self esteem and working them like mules while playing favorites with less hardworking employees with equally negative attitudes. Be prepared to deal with argumentative, unstable customers that have a false perception of entitlement. Horrible pay for IT.

3.0

Aug 28, 2012

Interesting

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

As a Geek Squad Member the job wasn't too bad. Good pay, decent work hours

Cons

Management was poor, didn't seem to know what they were doing

4.0

Aug 27, 2012

For an entry to the IT Workforce, expect nothing better

Counter intelligence agent

Recommend

CEO approval

Business Outlook

Pros

Easy entrance, plentiful on the job training opportunities, lots of experience both in retail/customer service and computer repairs.

Cons

Managers outside of the precinct frequently have no idea what's going on in the precinct or what to do about computers, nor should they. Unfortunately, for customer issues regarding a manager they're the only ones we can call in besides our DCI. Frequently, MOD issues solved by anyone besides our DCI are solved unrealistically or unsatisfactorily, as they don't know what to do with our customers. Pay is crappy. That's to be expected. If Best Buy paid every agent fairly, Geek Squad wouldn't be a supportable brand.

Viewing 2761 - 2763 of 2,814 Reviews

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