Is Geek Squad a good company to work for?

Geek Squad has an overall rating of 3.6 out of 5, based on over 2,862 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 58% of employees would recommend working at Geek Squad to a friend and 32% have a positive outlook for the business. The best reviews about Geek Squad have been left by employees working as ARA , Geek Squad, Agent (CIA) and Geek Squad, Autotech .

Does Geek Squad pay their employees well?

According to anonymously submitted Glassdoor reviews, Geek Squad employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Geek Squad. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Geek Squad?

58% of Geek Squad employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Geek Squad 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Geek Squad?

Advanced Repair Agent (386) , Geek Squad, Consultation Agent (328) , Consultation Agent (190) , ARA (Advanced Repair Agent) (84) , Geek Squad Advanced Repair Agent (81) , Counter Intelligence Agent (46) , Consultant (39) , Agent (37) , Geek Squad CIA (34) , Home Theater Installer (34) , Cadet (31) , Double Agent (30) , Technician (25) , Geek Squad Agent (23) , Geek Squad Consultation Agent (23)

What are the pros of working at Geek Squad according to real employee reviews?

"The people you work with are great and are there for you if you need help with something." ((in 134 reviews)); "Great atmosphere and culture if you happen to get into a precinct with like minded individuals." ((in 119 reviews)); "Good benefits that are not the best." ((in 118 reviews)); "Great coworkers and a decent store location" ((in 109 reviews)); "Flexible hours but depending on your location you’re expected to go on the sales floor when asked." ((in 68 reviews))

What are the cons of working at Geek Squad according to real employee reviews?

"Low pay and always need to extend outside of the department helping the store and having to learn Apple without any increase of pay" ((in 207 reviews)); "Some bad management" ((in 195 reviews)); "No formal training, if you want to be successful it will have to be self taught." ((in 52 reviews)); "But with good leadership but it is not too bad most of the time." ((in 27 reviews)); "No bonus, and have to give 2 weeks notice about anything" ((in 17 reviews))

What are employees saying about Geek Squad layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Geek Squad layoffs and their outlook for job security at Geek Squad in 2026.

What are the top reviewed Geek Squad locations?

Houston , New York , Chicago , Dallas , Brooks , Miami , Louisville , San Antonio , Atlanta , Minneapolis , Los Angeles , Pittsburgh , Jacksonville , Austin , San Diego , Philadelphia , Orlando , Charlotte , Denver , Richfield , Phoenix , Oklahoma City , Las Vegas , Indianapolis , Detroit , San Jose , Raleigh , Baton Rouge , Salt Lake City , Downers Grove

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Geek Squad

Geek Squad reviews

3.6

58% would recommend to a friend

(2,814 total reviews)

Hubert Joly

31% approve of CEO

32% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.7

Work/Life balance

3.6

Culture & values

3.1

Career opportunities

3.0

Senior management

2.9

Compensation and benefits

Geek Squad has an employee rating of 3.6 out of 5 stars, based on 2,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Geek Squad employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Aug 20, 2012

Enjoyable work

Cia senior

Recommend

CEO approval

Business Outlook

Pros

flexible hours, easy to come by overtime, great benefits

Cons

not so well defined roles, department usually is understaffed, management unrealistic expectations

3.0

Aug 17, 2012

Continual training and certification is lacking

On-site pc technician

Recommend

CEO approval

Business Outlook

Pros

Jovial work environment for the most part

Cons

Company is on a downward spiral and not keeping up with the times

2.0

Jul 28, 2012

Underpaid, Overworked

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Keeping up with new technology, learn about computers, coworkers are amazing. Looks good on a resume and teaches you skills for the future.

Cons

Severely underpaid, severely understaffed. Best Buy is scrambling to save their company, and now Geek Squad agents are forced to be salesmen instead of technicians. The computers get fixed by India. You will be forced to meet sales quotas and sell clients plans that they don't necessarily need. Best Buy's employee discount was recently thrashed - instead of paying cost for products, you often end up paying the sticker price.

Viewing 2764 - 2766 of 2,814 Reviews

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