Geek Squad reviews

3.6

56% would recommend to a friend

(2,814 total reviews)
avatar

Hubert Joly

31% approve of CEO

30% positive business outlook

Geek Squad has an employee rating of 3.6 out of 5 stars, based on 2,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Geek Squad employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
4.0
Aug 26, 2010
Recommend
CEO approval
Business Outlook

Pros

Geek Squad on a whole can provide a very positive work experience for most people out there. The tools to do your job are there and management is willing to get them immediately if they are not. The software provided to repair operating systems is robust and there are menu open venues for communications between individuals, other store locations and corporate to improve tools or to catalog common computer fixes. Most people in the job market looking for a starter IT career would do well to begin their careers at Geek Squad.

Cons

A turn off to most would-be technicians is that Geek Squad is first and foremost in a retail location. So most of the hardships that come with working retail compound onto the stresses of providing computer service and repair. This can be very demotivating to some. Also opportunities to advance and stay in a technical/service oriented career path become very narrow as you move up, an entire district or two could have only one person that facilitates a project manager / network administrator type position.

3.0
Aug 14, 2010
Recommend
CEO approval
Business Outlook

Pros

The people were geeks like me, and we had common interest. For the most part they were all very easy to get a long with.

Cons

In terms of the work load, its really all very secretarial. Answering phones, and calling to let people know there computers were/were not ready. Even the CIA agents dont have to thorough of computer knowledge before beginning work. As a computer engineer...suffice it to say I was disappointed.

2.0
Aug 10, 2010
Recommend
CEO approval
Business Outlook

Pros

Great Discount; Opportunities to really make an impact in a customer's life; Great Job Tools, Great CEO, Consistent Pay Check

Cons

Absolutely Horrible Management; Unappreciative/Rude Customers Daily; Can be scary handling VERY upset customers on your own; LONG hours 8-11hrs; No accommodations for physically hindered employees; Constant Threat of losing your job

Viewing 2803 - 2805 of 2,814 Reviews

Glassdoor has 2,862 Geek Squad reviews submitted anonymously by Geek Squad employees. Read employee reviews and ratings on Glassdoor to decide if Geek Squad is right for you.