Geek Squad reviews

3.6

56% would recommend to a friend

(2,814 total reviews)
avatar

Hubert Joly

31% approve of CEO

30% positive business outlook

Geek Squad has an employee rating of 3.6 out of 5 stars, based on 2,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Geek Squad employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
4.0
Dec 15, 2010
Recommend
CEO approval
Business Outlook

Pros

-great colleagues, for the most part -can be very rewarding with satisfied customers -a lot of resources for learning how to solve issues (e.g. fellow Geek Squad employees in-store and out-of-store, Geek Squad online forum, management, etc.)

Cons

-since it's retail, it is very difficult to get time off when you need it -not a lot of praise given for going out of your way to do unexpected things -expected protocol not always the best, but I hear they've been improving on this -dealing with the "service center" can be frustrating sometimes

4.0
Sep 8, 2010
Recommend
CEO approval
Business Outlook

Pros

Represent a very interesting brand with young IT professionals trying to gain experience before working their way into more senior positions at different IT companies. Great step ladder position.

Cons

More of a sales position versus a technical position. Pressure to upsell products and services to maintain a constant productivity rating. Few opportunities for growth into a management position.

4.0
Aug 26, 2010

Great place to start

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

freedom benefits package employee discounts salary is ok (if your near the cap) company provided tools,laptop,phone and vehicle

Cons

communcation from mgt. not much room for promotion after a certain point no installer training program get stuck cleaning up other peoples mess

Viewing 2800 - 2802 of 2,814 Reviews

Glassdoor has 2,862 Geek Squad reviews submitted anonymously by Geek Squad employees. Read employee reviews and ratings on Glassdoor to decide if Geek Squad is right for you.