GenScript reviews

3.3

59% would recommend to a friend

(269 total reviews)

Frank Zhang and Sherry Shao

57% approve of CEO

53% positive business outlook

GenScript has an employee rating of 3.3 out of 5 stars, based on 269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GenScript employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

269 reviews
1.0
Oct 21, 2024

Severely below average

Recommend
CEO approval
Business Outlook

Pros

Punctual salary received at the end of every month.

Cons

One of the worst training/onboarding process ever encountered. Training process is predominantly via word-of-mouth, without any reference to actual SOPs. There is no such thing as a standardized production workflow. Different operators have different production preference. Hard to explain yourself without sounding like you are trying to shift the blame onto your trainer for not teaching you the so-called 'correct' method. A severe, severe, severe lack of emphasis on proper training. Poor feedback process. Certain seniors don't really advocate for open communication. Hard to improve on your shortcomings when they skirt around this topic when being confronted. Non-compliant manufacturing facility with little to none cGMP and GDP workflow. Digitalisation/automation aspects are still relatively underdeveloped. Jarring process issues are entrenched within the whole department, causing negative ripple effects for the downstream teams to face. Career longevity is dependent on the team that you are assigned to. Certain team has a high turnover rate for a reason.

1.0
Jun 10, 2022
Recommend
CEO approval
Business Outlook

Pros

The other UK TAMs are great.

Cons

Sales role, not technical role, Unprofessional management, Unprofessional HR team, Expected to work all hours, Inadequate training, No flexibility, No support, Untrustworthy managers, Tested at every given opportunity, Unrealistic KPIs that are held over your head, Conversations not kept confidential, Naming and shaming emails circulated

avatar
GenScript Response
6mo
Thank you for taking the time to share your perspective. We recognize that your experience in 2022 did not reflect the standards we strive for, and we sincerely regret that. Since then, we have made significant improvements, including a new HR team, enhanced training programs, and the implementation of an Applicant Tracking System to ensure a more transparent and respectful process. Your feedback has helped guide these changes. If you have additional suggestions or concerns, please feel free to reach out to us at HR.EU@genscript.com. We hope that if you engage with us again in the future, you will experience these improvements firsthand.
1.0
Mar 20, 2014

If I could give a negative number I would

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Office staff are friendly, that's the only pro.

Cons

Where do I even start? Improper managment. Does not look like a real American company at all. Like to use cheap stuff, from cheap material to cheap labor, that how they get their revenue. Bonus and salary increase? forget about it. They will try everything to prove that you are not "worth" it.

Viewing 187 - 189 of 269 Reviews

Glassdoor has 304 GenScript reviews submitted anonymously by GenScript employees. Read employee reviews and ratings on Glassdoor to decide if GenScript is right for you.