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General Dynamics Information Technology

Part of General Dynamics

Engaged Employer

General Dynamics Information Technology Customer Service (CSR) reviews

3.7

66% would recommend to a friend

(260 total reviews)

Amy Gilliland

81% approve of CEO

75% positive business outlook

Ratings by category

3.7

Work/Life balance

3.7

Compensation and benefits

3.6

Diversity & inclusion

3.5

Senior management

3.2

Culture & values

3.0

Career opportunities

Customer Service (CSR) employees have rated General Dynamics Information Technology with 3.7 out of 5 stars, based on 260 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. General Dynamics Information Technology is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

260 reviews
5.0
Apr 3, 2025

Working for a Stellar Employer

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Being part of GDIT as an employee makes my heart smile. I went away for a military deployment so my status was military leave of absence. The support that I received being away and returning was extremely felt. GDIT is not just a job but a place that values you as an individual and also part of a team. Coming back to GDIT to learn that my contract was not rewarded and I would be without a job was of course heart-wrenching. So I enrolled into Upward Mobility and was able to secure a position that I was somewhat intrigued by. Going from Logistics to IT has been a big step for me but I am glad I chose to see what this door would open up for me would be. I am glad and thankful to have a job, to be appreciated and to praise my team that still supports me even more now.

Cons

There is not much that I can say that speaks of GDIT in a negative way. Building a relationship with coworkers to learn that the contract you once were on is no longer in existence takes away the very part of what made the contract so valuable.

Viewing 4 - 6 of 260 Reviews
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General Dynamics Information Technology reviewsGeneral Dynamics Information Technology Customer Service (CSR) reviews

Glassdoor has 5,395 General Dynamics Information Technology reviews submitted anonymously by General Dynamics Information Technology employees. Read employee reviews and ratings on Glassdoor to decide if General Dynamics Information Technology is right for you.