Is General Dynamics a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at General Dynamics have rated their employer with 2.9 out of 5 stars in 39 Glassdoor reviews. This is a lower than average score with the overall rating of General Dynamics employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at General Dynamics now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at General Dynamics .

Does General Dynamics pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at General Dynamics with 2.2 out of 5 stars based on 39 anonymously submitted employee reviews. This is 48.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at General Dynamics.

What are the top reviewed jobs at General Dynamics?

Customer Service Representative (38) , Software Engineer (21) , Systems Engineer (17) , Engineer (13) , Program Manager (9) , Project Manager (9) , Manager (8) , Senior Software Engineer (8) , Senior Systems Engineer (8) , Analyst (7) , Senior Engineer (7) , Executive Assistant (6) , Mechanical Engineer (6) , Administrative Assistant (5) , Design Engineer (5)

What are the pros of working at General Dynamics according to real employee reviews?

"Good benefits; hard working employees" ((in 84 reviews)); "Great people and work you can be proud of." ((in 62 reviews)); "Growth and pay was good" ((in 56 reviews)); "Challenging work and good work/life balance" ((in 14 reviews)); "It was a great work environment" ((in 10 reviews))

What are the cons of working at General Dynamics according to real employee reviews?

"Inability to adapt to change and poor management" ((in 52 reviews)); "Upper management lacks vision and losing work base." ((in 16 reviews)); "No to mention i received no training." ((in 13 reviews)); "The manager are not good very misbehaving with employees" ((in 12 reviews)); "Most likely your boss and their boss both suck, because there is no leadership." ((in 9 reviews))

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General Dynamics

General Dynamics Customer Service Representative reviews

2.9

95% would recommend to a friend

(39 total reviews)

Phebe N. Novakovic

98% approve of CEO

98% positive business outlook

Ratings by category

2.2

Culture & values

2.2

Senior management

2.2

Compensation and benefits

2.2

Career opportunities

2.1

Work/Life balance

2.0

Diversity & inclusion

Customer Service Representative (Customer Service Representative) employees have rated General Dynamics with 2.9 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative (Customer Service Representative) professionals have an average working experience there. General Dynamics is rated 20% below average by Customer Service Representative (Customer Service Representative) professionals compared to other employers within the Aerospace & Defense industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

39 reviews

1.0

Jan 8, 2015

Good Pay. Good Benefits. Horrible Management. Horrible HR. Horrible Horrible HORRIBLE work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Pay..Walk in and they just literally hand you a job, Call Center Experience

Cons

Where do I begin? HR hires just anyone without a background check, Prepare to work with ex-cons, felons, ratchets, and just people who don't want to better themselves with an opportunity right in front of them in the workplace. Make Your money and as soon as you find another job LEAVE!

3.0

Dec 2, 2014

Strenuous, yet satisfyingly rewarding.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I like to help others, it helps me to better myself as a person.

Cons

The customer's lack of understanding the limits on what one is able to do as an agent.

4.0

Aug 28, 2014

great experience gained in my customer service career

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

the pay was reasonable..experience great for resume...overall was quite a great experience for anyone seeking to expand their horizons .

Cons

training wasn't the most informative. i felt as if all the time in training was a complete waste..you don't actually learn what the job encompasses until you're actually on the floor.

Viewing 31 - 33 of 39 Reviews

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Jobs at General Dynamics

NDT Technician Level I

Machinist II (1st and 2nd Shift-C)

Sr Machinist (1st and 2nd Shift-C)

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General Dynamics

General Dynamics Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good Pay. Good Benefits. Horrible Management. Horrible HR. Horrible Horrible HORRIBLE work environment

Strenuous, yet satisfyingly rewarding.

great experience gained in my customer service career

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