Is General Dynamics a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at General Dynamics have rated their employer with 2.9 out of 5 stars in 39 Glassdoor reviews. This is a lower than average score with the overall rating of General Dynamics employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at General Dynamics now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at General Dynamics .

Does General Dynamics pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at General Dynamics with 2.2 out of 5 stars based on 39 anonymously submitted employee reviews. This is 48.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at General Dynamics.

What are the top reviewed jobs at General Dynamics?

Customer Service Representative (38) , Software Engineer (21) , Systems Engineer (17) , Engineer (13) , Program Manager (9) , Project Manager (9) , Manager (8) , Senior Software Engineer (8) , Senior Systems Engineer (8) , Analyst (7) , Senior Engineer (7) , Executive Assistant (6) , Mechanical Engineer (6) , Administrative Assistant (5) , Design Engineer (5)

What are the pros of working at General Dynamics according to real employee reviews?

"Good benefits; hard working employees" ((in 84 reviews)); "Good pay not much more i can say" ((in 65 reviews)); "Great people and work you can be proud of." ((in 61 reviews)); "Great work environment and boss" ((in 15 reviews)); "Some good coworkers" ((in 11 reviews))

What are the cons of working at General Dynamics according to real employee reviews?

"Inability to adapt to change and poor management" ((in 55 reviews)); "Upper management lacks vision and losing work base." ((in 16 reviews)); "The manager are not good very misbehaving with employees" ((in 14 reviews)); "No to mention i received no training." ((in 12 reviews)); "Very much a "good ol' boy" and "good ol' girl" culture that favors known entities who have survived by going along to get along." ((in 12 reviews))

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General Dynamics Customer Service Representative reviews

2.9

95% would recommend to a friend

(39 total reviews)

Phebe N. Novakovic

98% approve of CEO

98% positive business outlook

Ratings by category

2.2

Culture & values

2.2

Senior management

2.2

Compensation and benefits

2.2

Career opportunities

2.1

Work/Life balance

2.0

Diversity & inclusion

Customer Service Representative (Customer Service Representative) employees have rated General Dynamics with 2.9 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative (Customer Service Representative) professionals have an average working experience there. General Dynamics is rated 20% below average by Customer Service Representative (Customer Service Representative) professionals compared to other employers within the Aerospace & Defense industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

39 reviews

3.0

Jul 27, 2014

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I was always ready and happy to help people

Cons

The management was very horrible and unorganized

4.0

Jul 14, 2014

General Dynamics Customer Service Representative I

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good beneftis, great people to work with, great atmosphere, opportunity for advancement...eventually. Really helping people from all over the US.

Cons

Computer problems made it very frustrating at times. Low starting pay with no raises for a long period of time. Very strict attendance policy.

1.0

Jun 11, 2014

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

A lot of earned time off(not paid), personal time off(not paid) opportunities.

Cons

Customer Service Representatives are told to use scripts, which are not always helping consumers. Getting customers more angrier because simple tasks are too hard to do with the systems that do not support actual needs for customers. Be ready to be yelled at, cussed at for things that you are supposed to do but cannot be done.

Viewing 34 - 36 of 39 Reviews

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General Dynamics Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great

General Dynamics Customer Service Representative I

CSR

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